IT Support Specialist
Sumeru Global Technologies Private Limited
Austin, TX, United States
9 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
2 years minimum
Compensation
$55,557.0 - $66,914.0
Working hours
Regular working hours
Job source
Tech stack
Microsoft Windows
Active Directory
Apple Mac Systems
JIRA
Identity and Access Management
IT Management
Networking Basics
Okta
Microsoft InTune
Slack
Casper Suite
Gsuite
+1 more
Servicenow
Requirements
2+ years of Enterprise IT Support / Help Desk experience Hands-on support for macOS & Windows Okta, Active Directory, Jamf Pro & Microsoft Intune Google Workspace, Slack, Zoom & Microsoft 365 Jira Service Management or ServiceNow Hardware, software & basic network troubleshooting Employee onboarding/offboarding & laptop provisioning Strong customer service and communication skills
Key Focus: Endpoint management, ITSM tickets, SLA compliance, asset inventory, and end-user support., * Experience: 2+ years in an enterprise IT support, Help Desk, or End User Services role.
- Hands-on experience with identity platforms (Okta, Active Directory)?
- Hands-on experience with Mobile Device Management (Jamf Pro, Microsoft Intune)
- Best time to contact?
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Prepare application
- Draft this with your agent
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