Desktop Support Specialist

• Evaluate, prioritize, and resolve incident and problem tickets, tracking progress in ServiceNow.
• Image and deploy new computers, install business applications, and configure printers and peripherals.
• Migrate user data and profiles during hardware replacements.
• Support account creation and modification (AD, email, Citrix) and data restores with data center teams.
• Troubleshoot application and network issues at the user level and escalate with technical detail to development and network teams.
• Create and maintain process documentation, and mentor other technicians on complex problems.

• 7 or more years of experience with computer hardware, software, peripherals, and networking protocols in an end-user support environment.
• Proficiency in imaging and deploying new computers and loading standard software for end users.
• Experience with ServiceNow call-tracking and incident/problem ticket management.
• Experience installing and configuring local and network printers and other peripherals.
• Experience migrating user data and profiles during computer replacements.
• Excellent verbal and written communication skills.

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling. Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. For more information about Resourcesoft and our services, please visit our website.