IT Field Support Technician

The IT Field Support Technician provides advanced onsite and field-based technical support for multiple practice and headquarters locations. This role serves as an escalation point for the Service Desk, performs comprehensive onsite IT assessments, and supports server and virtual machine environments., * Field Services & Deployment:

• Deploy, configure, and support IT equipment at practice locations and headquarters, including servers, desktops, laptops, peripherals, and network-connected devices.
• Perform onsite installations and refreshes of PC and Mac systems, ensuring compliance with company standards.
• Coordinate IT equipment rollouts, relocations, and decommissions across multiple sites.
• Onsite IT Assessments:
• Conduct comprehensive onsite IT practice assessments to evaluate infrastructure, hardware, software, and security posture.
• Identify risks, gaps, and improvement opportunities; document findings and recommend remediation plans.
• Partner with IT leadership to standardize and improve onsite IT environments.
• Onsite Support & Field Coverage:
• Provide onsite IT support for local DFW practices and remote sites as needed.
• Travel frequently to support multi-site operations, including occasional out-of-state locations.
• Serve as a trusted technical resource for end users, vendors, and leadership at supported locations.
• Advanced & Tier 3 Support:
• Act as Tier 3 escalation support for the Service Desk, resolving complex hardware, software, and infrastructure issues.
• Diagnose and resolve advanced Windows, macOS, and networking issues.
• Provide root cause analysis and contribute to long-term resolution strategies.
• Server & Virtual Infrastructure Support:
• Support Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP.
• Assist with server and virtual machine provisioning, maintenance, troubleshooting, and patching.
• Collaborate with infrastructure and security teams on system reliability and performance.
• Documentation & Process Improvement:
• Create and maintain clear technical documentation, SOPs, and knowledge base articles.
• Track work, changes, and assets using IT service management and documentation tools.
• Provide suggestions to improve processes based on support experience.
• On-Call & After-Hours Support:
• Provide after-hours and weekend support as required to maintain business continuity.
• Participate in on-call support and respond to critical issues outside normal business hours when needed.

The position requires frequent travel, after-hours support availability, and strong hands-on technical expertise across Windows, macOS, and enterprise infrastructure technologies. This role is ideal for a highly motivated IT professional who thrives in a dynamic, multi-site environment and enjoys combining technical depth with customer-facing support., * 5+ years of experience in IT Support, Field Services, Infrastructure, or related technical roles

• Intermediate to strong experience with:
• Windows Server environments.
• Active Directory administration.
• Group Policy, DNS, and DHCP.
• Windows OS and macOS support.
• PC and workstation installations and troubleshooting.
• Demonstrated experience supporting users onsite across multiple locations.
• Strong troubleshooting, documentation, and customer service skills.
• Ability to work independently and manage multiple priorities in a field-based role.
• Willingness and ability to travel frequently, including occasional out-of-state travel up to 80%.
• Valid driver’s license., * Industry certifications such as:
• CompTIA A+.
• CompTIA Network+.
• ITIL Foundation.
• Experience supporting dental, clinical, healthcare, or multi-practice environments.
• Familiarity with virtualization platforms such as VMware, Hyper-V, or similar technologies.
• Experience working in hybrid or enterprise IT environments.

Physical & Work Requirements:

• Ability to lift and move IT equipment up to 75 lbs.
• Ability to work in office, clinical, and field environments.
• Availability for after-hours and weekend support.
• Frequent travel between supported locations, including occasional overnight travel.

• Medical, dental, vision, and life insurance.
• Long and short-term disability.
• PTO and paid holidays.
• Traditional and Roth 401(k) options.
• Referral Bonus Program.

Job DescriptionMB2 Dental, a first-of-its-kind Dental Partnership Organization (DPO) founded in 2007 and based in Carrollton, TX, is actively hiring an IT Field Support Technician! This is an excellent opportunity to work in a highly collaborative team while independently managing multiple job tasks and responsibilities. MB2 collaborates with more than 815 Dentist Owners and supports over 825 practices across 45 states. Under the visionary leadership of our CEO, Dr. V, you will find a fulfilling career within the MB2 family right from the start.