IT Support & Systems Technician

• Field and resolve support calls from dental practice staff, triaging and escalating issues as needed

• Administer Microsoft 365 and Entra ID: user accounts, mailboxes, permissions, and basic Conditional Access/security settings

• Configure, monitor, and troubleshoot small office network equipment (routers, switches, Wi-Fi access points)

• Set up and install computer and network hardware at new and existing office locations

• Deploy, image, and configure office computers and company-owned cell phones for new hires and new locations

• Maintain accurate hardware and software inventory records, including asset tagging and lifecycle tracking

• Support imaging/practice-management software workstations and peripherals as needed

• Coordinate with the IT Manager on procurement, equipment refresh cycles, and site rollouts

• Maintain HIPAA-conscious handling of systems and data across all support activities

• Travel occasionally between practice locations to support installs, rollouts, and on-site troubleshooting

This role serves as front-line technical support across Onsite Dental’s practice locations, handling day-to-day help desk calls, administering Microsoft 365 and small office networks, and managing the lifecycle of end-user hardware. The position requires strong customer service skills, comfort troubleshooting under time pressure, and familiarity with the operational realities of a dental office environment., * Bachelor’s degree required (Information Technology, Computer Science, or related field)

• Experience with computer and network hardware setup and troubleshooting

• At least one current certification in Microsoft 365, networking, or security (e.g., MS-900, CompTIA Network+, or CompTIA Security+)

PREFERRED QUALIFICATIONS

• Experience supporting IT in a dental or healthcare office setting

• Hands-on experience administering Microsoft 365 (users, licensing, mail, basic security)

• Experience with small business network administration (routers, switches, Wi-Fi, basic firewall)

• Strong communication skills and a customer-service mindset for supporting non-technical staff

PREFERRED LICENSES & CERTIFICATIONS

• Microsoft 365 Certified: Administrator Associate (MS-102) - advanced M365/Entra administration

• CompTIA Security+ - security fundamentals relevant to a HIPAA-governed environment

• Tableau or other BI/reporting certification - data visualization and reporting tools

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance