System Support Technician

Trellis Supportive Care is seeking a System Support Technician to join our IT team and help ensure our technology systems run smoothly so our healthcare professionals can focus on what matters most-providing compassionate care to patients and families.

In this role, you’ll provide hands-on technical support, troubleshoot hardware and software issues, assist with electronic medical records, and help maintain the technology resources that keep our organization connected and operating effectively.

Schedule

• Full-time: 40 hours per week
• Monday-Friday
• On-call rotation every other week

What You’ll Do

• Provide help desk support to employees, troubleshooting software, hardware, computers, mobile devices, printers, and other technology.
• Assist with electronic medical records troubleshooting, upgrades, and end-user support.
• Manage user accounts and groups through Active Directory.
• Assist with basic server and network troubleshooting under the direction of IT leadership.
• Configure new computers, install applications, and support phones, voicemail, and telecommunications systems.
• Train employees on technology applications, including one-on-one and group instruction.
• Maintain technology inventories, equipment records, and the organization’s SharePoint site.
• Assist with data analysis, vendor coordination, and IT projects that support organizational goals.

• Associate degree in Information Technology or equivalent experience supported by relevant certifications.
• One year of IT, technical help desk, and/or PC support experience highly preferred.
• Strong troubleshooting, communication, and customer service skills.
• A professional, team-oriented approach with a commitment to confidentiality and continuous improvement.

What We Offer

• Comprehensive benefits package
• The opportunity to contribute to a mission-driven, not-for-profit organization
• A collaborative team environment where your work supports meaningful patient care

Trellis Supportive Care, formerly Hospice & Palliative Care Center, is North Carolina’s first freestanding not-for-profit hospice organization. Since 1979, we have served patients and families throughout the Piedmont/Triad with compassionate, comprehensive hospice and palliative care.

With more than 350 specially trained professionals serving our 13-county service area, we believe every team member plays an important role in fulfilling our mission. Join a team where your technical expertise helps support exceptional care and makes a meaningful difference in the lives of others.