Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Shift work

Job source

jobs.military.com

Tech stack

CompTIA Security+ Knowledge Management Windows PowerShell Computer Network Technologies Information Technology

Requirements

• High school education or equivalent and a minimum 2 years of relevant IT experience, or equivalent combination of experience and college level education.\n
• Minimum of 6 months of tenure with the NMCI Service Desk in good standing.\n
• 8570 IAT II certification, such as CompTIA Security +CE or equivalent.\n
• Superior skills in both written and verbal communication.\n
• Proficiency with Microsoft PowerShell.\n
• Strong problem-solving skills.\n
• Advanced knowledge of computer and networking technology.\n
• Ability to effectively document issues, troubleshooting steps, and resolutions implemented.\n
• Understands NMCI internal structure, processes and tools.\n
• Able to effectively utilize ticketing and Knowledge Management System.\n
• Must be a US Citizen. \n
• Able to work assigned shifts as needed, including overnights and weekends.\n
• Proactive learner who takes ownership of their own growth and career development.\n, * Bachelor’s degree in Computer Science, Engineering, Business, or related IT or equivalent work experience.\n
• 2 years of experience on NMCI Service Desk in good standing.\n
• Microsoft AZ-900 and/or AZ-104 certifications.\n

Benefits & conditions

• Demonstrate excellent phone and email support with effective verbal and written communication skills.\n
• Following standardized work instructions and documenting work completed according to established policy.\n
• Resolve problems independently or collaborate with teammates to resolve issues.\n
• Interacts with higher-tier specialty organizations, i.e., Engineering and Network Operations.\n
• Collaboration with customers and industry partners to solve complex problems.\n
• Demonstrate critical thinking skills to quickly understand complex systems.\n
• Work on many tasks simultaneously in a high-pressure environment.\n
• Interact with individuals on all organizational levels.\n
• Develop and strengthen peer mentoring skills.\n

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