IT Operations Manager

Effectively work with and lead a team of capable engineers. Solve problems and present solutions for day-to-day issues and long term projects. Plan effectively for future changes (i.e. Windows 10 end-of-life, changes to Microsoft MFA). Work within client environments to maintain a secure and highly available environment. Communicate with fellow engineers, vendors, and clients to promote a professional and positive environment., Serve as a team leader and escalation resource with regard to network and systems administration

• To manage and/or assist in ongoing projects and day-to-day demands
• Organize, coordinate, and prioritize multiple activities and resources (i.e. people, equipment, and supplies) and adhere to project schedules
• Maintain complete and accurate documentation that can be referenced by other technicians easily and effectively

Knowledge Required:

• Networking: Layer 2 and 3 switching, NAS/SAN, VLANs, DNS, DHCP, Routing, VPN and related protocols

• Concepts: Backup and Disaster Recovery Device Security Standards

• Technologies we work with: NinjaOne RMM Unifi/Ubiquiti Synology NAS Windows Server (2012, 2019, etc) and associated roles FSMOs Active Directory RRAS DHCP DNS Microsoft 365 Management Microsoft 365 Admin Center, Entra ID, Azure, Exchange, Teams Microsoft Licensing and related best-practices

Communication - Whether through written or oral communication, always keep in mind the audience and setting, and express information in a respectful manner that is conducive to teamwork and maintaining a positive environment

• Customer Service - An ability to effectively work with those who may lack knowledge in IT, build positive relationships with customers and vendors, and resolve concerns or issues that clients may present

• Problem Solving - Identify problems in an environment, and develop solutions that efficiently resolve issues

• Attention to Detail - In writing documentation, implementing solutions, or planning projects, mind details and be aware of the side effects specific actions may produce

Education and Experience: Ten (10) years of experience in this or a related position