IT Supervisor

Ready to make a meaningful impact? If you are detail-oriented with a passion for technology and public service - APPLY NOW! The Louisiana Department of Agriculture & Forestry (LDAF) has a current promotional vacancy for an IT Supervisor! This position supervises and directs the daily operations and personnel of the LDAF Information Technology Help Desk. This includes overseeing technical support, service requests, equipment inventory, end-user training, staffing, and budget activities. The incumbent coordinates IT services across divisions and agencies, leads assigned hardware projects, and monitors network and system performance at remote locations to ensure operational efficiency., Supervises, trains, and evaluates Information Technology Help Desk staff and oversees daily operations. Manages and responds to departmental requests for hardware, software, and technical support. Oversees IT equipment inventory, replacement schedules, and hardware procurement recommendations. Monitors network and system performance at more than 40 remote locations and coordinates corrective actions. Troubleshoots technical issues and ensures timely resolution of service requests. Plans, coordinates, and leads departmental IT projects and system improvements. Oversees the installation, maintenance, and upgrades of computer hardware, software, and related equipment. Develops and coordinates technical training for departmental employees. Evaluates Help Desk operations and recommends improvements to efficiency, service delivery, and procedures. Develops long-term Help Desk strategies, provides budget recommendations, and coordinates with vendors and other IT divisions. Performs related tasks as required. Functional Requirements:

• Moderate light lifting, 30 pounds with occasional lifting of up to 50 pounds
• Reaching above shoulders
• Walking and standing (8 hours)
• Climbing stairs and occasionally ladders
• Occasional travel as required

Environmental Factors:

• Working indoors and occasionally outdoors
• Occasional excessive heat and humidity

Six years of experience in information technology; OR Six years of full-time work experience in any field plus four years of experience in information technology; OR An associate’s degree in information technology plus four years of experience in information technology; OR A bachelor’s degree plus four years of experience in information technology; OR A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus three years of experience in information technology; OR A master’s degree plus three years of experience in information technology. EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles. Job Specification The official job specifications for this role, as defined by the State Civil Service, can be found ., Appointment Type: Full-time: This position may be filled by probation or by promotion of a classified employee of Louisiana Department of Agriculture and Forestry serving with permanent status.

Compensation: The salary offered will be determined based on qualifications and experience., As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program: Insurance Coverage More information can be found at Parental Leave - Up to six weeks paid parental leave More information can be found at Holidays and Leave - State employees receive the following paid holidays each year:

• New Year’s Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran’s Day,
• Thanksgiving Day and Christmas Day.

Additional holidays may be proclaimed by the Governor State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase. Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System

The Louisiana Department of Agriculture and Forestry is an Equal Opportunity Employer and State as a Model Employer (SAME) to promote diversity and inclusion in the workplace. Why Join Us?* Contribute to a mission-driven organization that serves communities across Louisiana* Enjoy competitive pay and excellent benefits* Be part of a collaborative, inclusive, and supportive team! LDAF cares about the well-being of its employees! We offer a fully employer-funded Employee Assistance Program (EAP), providing valuable support and resources to help you and your household members thrive at work and at home. The EAP is also free for all members of your household. The Louisiana Department of Agriculture & Forestry is seeking an IT Supervisor to join our IT team! This is a department wide vacancy open to current LDAF employees only., * Applicants who are not permanent employees of Louisiana Department of Agriculture and Forestry will be required to serve a probationary period up to 24 months.