IT Support Analyst I

• Troubleshoot and repair PCs, printers, and scanners.
• Ability to support Windows 10 and 11 operating systems.
• Perform desk-side support service.
• Imaging/Re-imaging desktop and laptop machines.
• Software installation, configuration, and troubleshooting.
• Document supported system and application procedures and processes.
• Audio / Visual updates and repair, finding and working with vendors for upgrades and maintenance for conference rooms, auditoriums, and executive offices.
• Working with Infrastructure teams where needed for server-related items.
• Keep abreast of the latest technologies and proactively look for opportunities to improve service.
• Ability to work well in a team environment with minimal supervision., * Have you personally troubleshot Windows 10/11 computers in a professional environment?
• Have you diagnosed and resolved desktop/laptop hardware and software issues for end users?
• Have you provided direct technical support to employees or customers?

• The ability to work well with others in a team environment.
• Knowledge of computer operating systems, hardware, and software.
• Analytical thinking skills
• Knowledge of engineering science and technology.
• Customer service skills
• Excellent verbal communication skills.

Knowledge, Skills, and Abilities:

• Excellent verbal and written communications skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency in Microsoft Office products (Word, Excel, Outlook, and MS Teams).
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude.
• Must be able to provide exemplary customer service.
• Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Energetic positive attitude.
• The desire to learn and be a problem solver.
• Extremely self-motivated with an ability to multi-task.
• High School diploma or GED required.

Physical Demand:

• This position regularly requires the abilities of sitting, fingering or manual dexterity, climbing, walking, lifting, grasping, talking, hearing, seeing and repetitive motions.
• Ability to perform the essential job functions consistently safely.
• Must be able to lift and carry up to 50 pounds.
• Must be able to talk, listen and speak clearly in person and on the phone., * Bachelor’s (Required), * Microsoft Office products (Word, Excel, Outlook): 3 years (Required)
• Customer service: 3 years (Required)
• desk-side support service: 3 years (Required)
• Imaging/Re-imaging desktop: 3 years (Required)
• Software installation: 3 years (Required)
• Document supported system: 3 years (Required)
• Audio / Visual updates and repair: 3 years (Required)