IT Support Technician

• Provide friendly and professional technical support to end users in person, via voice and video calls, and through written communication.
• Troubleshoot and resolve hardware, software, printer, and peripheral device issues.
• Install, configure, maintain, and repair desktop computers, laptops, and related equipment.
• Create, modify, and disable user accounts while ensuring appropriate access permissions.
• Support Microsoft Windows desktop environments and standard business applications.
• Assist with new employee onboarding, including workstation setup and technology orientation.
• Perform routine maintenance, updates, and monitoring of IT systems and equipment.
• Create and maintain user guides, documentation, and knowledge-base articles.
• Escalate complex issues to senior IT staff when necessary.
• Performs other duties as assigned.

Education: Associate’s degree in Computer Science or related field, and/or equivalent IT work experience.

Experience: Minimum one (1) to three (3) years of experience in a technical support, help desk, or IT support role.

Skills & Abilities

• Strong knowledge of Microsoft Windows operating systems.
• Experience supporting Microsoft 365 applications (Outlook, Teams, OneDrive).
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication abilities.
• Ability to document procedures and technical solutions clearly.
• Strong organizational skills and attention to detail.
• Basic understanding of Microsoft Entra ID (Azure AD), Active Directory, NTFS Permissions, and Domain Services.
• Experience working in a ticketing or service management system preferred.
• Familiarity with endpoint management tools and device deployment processes preferred.
• Industry certifications such as CompTIA A+, Network+, or Microsoft Fundamentals preferred.

Physical Requirements

• Ability to remain stationary at a desk for prolonged periods of time.
• Ability to go to site frequently and move safely around industrial and/or warehouse environment.
• Ability to lift and carry supplies up to 25 pounds at a time.
• Ability to operate computers, tablets, phones, and other electronic devices.
• Ability to communicate with others verbally and in writing, on a frequent basis.
• Ability to tolerate exposure to job site temperature fluctuations due to seasonal weather in geographic region.