IT Support Engineer

The IT Support Engineer is a hands-on role for someone who enjoys solving problems, takes pride in great service, and wants to keep building their skills in a business that is expanding quickly. You will be a go-to person for IT support across the group: helping colleagues day to day, looking after their devices and accounts, you will report to the IT Support Manager., * Providing 1st and 2nd line IT support via telephone, Microsoft Teams, email, remote support tools and in person

• Logging, categorising, prioritising, managing and resolving IT support tickets using Freshservice
• Ensuring incidents and service requests are resolved within agreed Service Level Agreements
• Troubleshooting Windows 11, macOS, Microsoft 365 applications, Outlook, Teams, OneDrive, printers and other IT peripherals
• Providing technical support to office-based employees, remote workers and colleagues working on-site with clients
• Escalating complex incidents to senior IT colleagues or third-party vendors when required
• Assisting with employee onboarding and offboarding, including account provisioning, device preparation and access management
• Delivering a professional, friendly and customer-focused IT support experience

• Previous experience in a 1st/2nd Line IT Support or Service Desk role
• Strong knowledge of Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive
• Experience administering Microsoft Entra ID (Azure AD), user accounts and MFA
• Proficient in supporting Windows 11, macOS and Microsoft 365 applications
• Experience managing devices using Microsoft Intune and Windows Autopilot
• Knowledge of mobile device management (Android and iOS) through Intune
• Experience with IT ticketing systems and working to SLA targets
• Understanding of networking principles and troubleshooting routers, switches and Wi-Fi infrastructure
• Familiarity with Microsoft Defender for Endpoint and Office 365 security tools
• Strong problem-solving and troubleshooting skills with a customer-focused approach
• Experience supporting onboarding and offboarding processes, including account provisioning and access management
• Excellent communication skills, with the ability to support both technical and non-technical users
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• A proactive mindset with a commitment to continuous improvement and service excellence

Desirable

• Experience with Ubiquiti UniFi networking equipment
• Experience using Patch My PC for application patching and updates
• Microsoft certifications (e.g. MS-900, MD-102, AZ-900)
• Experience supporting IT projects, migrations and office/site setups
• Knowledge of Microsoft 365 security and compliance best practices

• 20 days annual leave, plus bank holidays and an additional day off to celebrate your birthday
• Bupa Healthcare Cash Plan to support your health and wellbeing
• Life insurance for added peace of mind
• Contributory pension scheme
• Yodha Wellbeing App, providing access to same-day GP appointments, counselling support, and wellbeing resources
• Exclusive employee discounts across a wide range of retail brands

Latus Group is committed to creating a workplace where everyone belongs. We proudly embrace diversity, champion inclusion, and recognise that our people are what make us different. Their expertise, collaboration, and drive for excellence are the foundations of our success and the reason we continue to grow and make a positive impact.

At Latus Group, we’re one of the UK’s leading Occupational Health and Wellbeing providers, supporting over 5,000 clients nationwide. Through our Occupational Health, Health Surveillance and Occupational Hygiene services, we help organisations create healthier, safer and more productive workplaces. With ambitious growth plans and a strong focus on innovation and customer experience, there’s never been a more exciting time to join us.