Infrastructure Analyst/Engineer

• Act as a second- or third-line support engineer for managed service clients
• Log, manage, and resolve incidents and service requests within agreed service levels
• Troubleshoot issues across client servers, networks, and cloud platforms
• Provide remote and occasional on-site support to clients
• Escalate complex issues to senior engineers when required
• Manage, support, and maintain our cloud infrastructure platform, including compute, network, and storage
• Initiate and coordinate changes to client and cloud infrastructures in line with company and client change-control processes
• Facilitate and contribute to technical projects and work packages for our company and clients
• Follow company and ISO policies, audit requirements, and applicable legal requirements, including health and safety and data protection

Technologies:

• Active Directory
• Cloud
• Hyper-V
• Support
• Network
• Security
• VMware
• Veeam
• Web
• Windows
• DevOps
• Office 365, We provide end-to-end hybrid cloud and data storage solutions, designing tailored infrastructure to improve efficiency, scalability, uptime, and security. We also offer technical assistance, preventative maintenance, and longer-term strategic guidance to help clients maintain reliable systems. We are seeking an Infrastructure Analyst/Engineer to join our expanding technical team in Gloucester. This hands-on, customer-facing role is a key point of contact for our managed service clients, with exposure to wider infrastructure technologies and project work. You will work as part of a team while managing your workload independently when needed, communicating with internal stakeholders and clients, and supporting the wider service desk team. The role is based in our Gloucester office, with occasional travel to customer sites and a local data centre.

• Strong customer service mindset and clear communication skills
• Logical and methodical approach to troubleshooting
• Willingness to learn and develop into a broader infrastructure role
• Ability to manage workload and prioritise effectively
• Positive, proactive attitude in a team environment
• Beneficial experience with backup technologies such as Veeam or Arcserve
• Beneficial experience with VMware ESXi, Microsoft Hyper-V, or HaloPSA
• Beneficial experience with Sophos antivirus, Mimecast web and email security, PRTG Monitoring, Datto RMM, or multi-factor authentication
• Beneficial experience with Windows technologies, including Server, Active Directory, ADFS, and Group Policy
• Beneficial experience with SAN technologies such as HPE, Seagate, or Dell, and Microsoft Office 365