Technical IT Coordinator

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. Ensure project compliance and quality requirements are achieved. Working closely with the Quality Assurance Mangers to ensure Advisors based at delivery partners have a good awareness and understanding of the quality and service delivery requirements and have active involvement in the delivery of partnership events related to both quality improvement and CPD. Escalating risks promptly and appropriately and contributing to wider monitoring and reporting requirements Work in collaboration with our funder, and with colleagues from across their other funded organisations, contributing to key projects and meetings. Travel across London as required, and occasionally the UK Undertake additional tasks as defined by the Quality Managers, Managing Director and Toynbee Hall s Senior Leadership Team. # A, minimum of two years full

time (2,220 hours) or equivalent part-time experience of delivering debt advice Hold a valid Money and Pension Service accredited qualification in debt advice Have achieved the MaPS cmpetency requirements for a Technical Debt Supervisr (or be working towards these), and have experience of monitoring casewrk for quality. Ability to best use IT systems and packages in the provision of advice services, including Microsoft Office, Teams, and case recording tools eg AdvicePro # Willingness to participate in training and develop further understanding in areas such as safeguarding # Understanding f the role and objectives for MaPS funded debt project and the role of the Financial Conduct authority for Debt Advice # Our Benefits Package We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being. Annual Leave 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays). A total of 30 days annual leave, plus the 3-day Christmas shutdown. Pension Standard Life Pension Scheme Employer contribution: Enhanced Sick Pay for peace of mind during illness Enhanced Maternity & Paternity Leave to support growing families Employee Eyecare Vouchers to support your vision health Employee Assistance Programme for free, confidential advice and support Tenancy Deposit Scheme to help secure your home Interest-Free Season Ticket Loan for cost-effective commuting Cycle to Work Scheme to promote a healthier, greener way to travel Charity Mentoring Network to support professional development and networking Westfield Healthcare Cash Plan