23900 - Associate Implementation Manager

There’s an opportunity to become an Associate Implementation Manager, working as part of the OPG BD3 Team based in Victoria Square House, Birmingham., The advertised role is for 3 Associate Implementation Managers (AIM) within the Power of Attorney Services (POAS) directorate, based in Birmingham.

The role of the AIM is to ensure that digital changes that affect POAS, are deployed in an effective manner, with minimal disruption to business as usual. This involves making sure that solutions have been tested, communicated to the teams involved, that training is provided and benefits recorded.

The AIM will report to the Implementation Manager (HEO) and will work with colleagues from across the business to create robust, achievable, plans for implementing digital change.

The Implementation Team will work very closely with POAS teams, MoJ Digital teams, as well as others across the organisation, to ensure that all parties are aware of upcoming changes and that their views are considered. The team will use measurable benefits to assess the success of completed projects.

Training and mentoring is available but previous experience will be highly beneficial. We are looking for someone who has enthusiasm for managing change, developing a network of business contacts, and a desire to develop their skills on an ongoing basis.

Agreed Expectations

The successful candidate will be expected to work from Victoria Square House Birmingham on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments. There are also occasions of traveling to our Nottingham office to work alongside our colleagues in Embankment house., * Statement of Suitability of no more than 750 words, to demonstrate your experience against the essential skills required for this role.

Should a large number of applications be received, an initial sift may be under taken using the lead criteria:

• Ability to understand the wider impact of change across teams, services and customers, not just the immediate area affected. (Lead)

Interview Process

If you are successful at sift, you will be invited to an interview which will use the Civil Service Success Profiles. At interview, candidates should expect questions on:

• Strengths relevant to the role

• The following Behaviours at EO level:

• Delivering at pace
• Seeing the big picture

Your Experience via a 10-minute presentation on delivering an impactful change. (Lead)

All interviews will be held remotely via MS Teams.

Feedback will only be provided if you attend an interview., This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.

From 22 July 2025, the Government introduced changes to the Skilled Worker visa route.

The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom., The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity).

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Essential Skills

• Ability to understand the wider impact of change across teams, services and customers, not just the immediate area affected. (Lead)
• Experience of Digital or Agile ways of working.
• Self-organising with the ability to prioritise competing workloads and deliver with minimal supervision.
• Strong written and verbal communication skills, with the ability to build effective working relationships with stakeholders.
• Demonstrates strong problem-solving skills, using evidence and data to identify issues, assess options and implement practical solutions that improve outcomes., * Knowledge of the Mental Capacity Act and Code of Practice.
• Experience of using Microsoft Office computer packages including Word, Excel, Outlook, MS Teams, Visio and PowerPoint.
• Knowledge of Power of Attorney Services (POAS) processes

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Eligibility

Staff on fixed term appointments must have been recruited through fair and open competition.

Vacancies advertised “cross-government” are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners’ rules.

Support

• A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

• To Transformative Business Services (0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk);
• To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
• To the Civil Service Commission (details available here)

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.

OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.

OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.

OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.

Team Overview

We are looking for staff to join our Implementation Team and support development of Sirius and other digital products to the business. Enthusiasm to develop change management skills and build working relationships is essential for this role.

We deal with all changes within POAS, including policy and legal changes. We work alongside many teams within the organisation to ensure that all changes are beneficial for not only our customers, but the organisation too.

The POAS directorate is undergoing a period of change where digital efficiencies are being developed and implemented to improve the service we provide to the customer, and current processes are being regularly reviewed to release efficiencies.