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Senior onsite it support engineer

Epergne Solutions
Amsterdam, Netherlands
14 days ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
8 years minimum
Working hours
Regular working hours
Job source
nl.talent.com

Tech stack

Microsoft Windows Active Directory Android Software Development IMac Apple IOS Apple Mac Systems VoIP Networking Basics Azure Active Directory Software Deployment User Environment Management User Provisioning Software
+2 more
SAP MDG Servicenow

Job description

  • Provide full-scope IMAC (Installs, Moves, Adds, Changes) support for endpoints and peripherals.
  • Perform setup, configuration, diagnostics, and troubleshooting for desktops, laptops, mobile devices, and RF equipment.
  • Deliver VIP-level support for executive users and handle real-time escalations.
  • Maintain and support AV/conference room technologies, resolving urgent issues promptly.
  • Manage depot services including device imaging, configuration, inventory tagging, shipping coordination, and asset lifecycle tracking.
  • Execute onboarding and offboarding tasks, including user provisioning and deprovisioning across Active Directory and identity platforms.
  • Use ServiceNow for incident management, SLA tracking, and documentation.
  • Support patch cycles, software deployments, and endpoint compliance with security/update standards.

Requirements

  • 8-10 years of hands-on experience in onsite IT support or end-user computing.
  • Strong expertise with Windows, macOS, iOS, and Android platforms.
  • Solid knowledge of networking fundamentals, AV systems, and VoIP technologies.
  • Proficiency with ServiceNow, ProxyPro, Microsoft Entra (Azure AD), and MDM tools (e.g., Ivanti).
  • Familiarity with IT asset management, ITIL practices, and frameworks.
  • Excellent interpersonal, communication, and documentation skills with cultural awareness.
  • Certifications such as CompTIA A+, MCP, ITIL Foundation or equivalent preferred.
  • Prior experience providing VIP/executive support is a strong plus.

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