Systems Configuration Analyst

You will work with Microsoft Dynamics 365 and/or Salesforce, owning defined changes from requirements gathering and configuration through testing, documentation and production release. The environment is structured and collaborative, with an emphasis on safe change, good technical standards and clear communication.

This is an excellent opportunity for a CRM administrator, applications analyst or junior functional consultant who wants broader ownership of business-critical systems.

What You’ll Do:

• Configure and maintain Dynamics 365 and/or Salesforce.
• Translate business requirements into effective system changes.
• Investigate incidents involving data, users, permissions, configuration and defects.
• Assess integrations, security, data models and downstream impacts.
• Create test cases and produce evidence for release approval.
• Support testing and UAT.
• Deploy changes through development, test/UAT and production environments.
• Follow established SDLC, security, change-control and release processes.
• Maintain clear technical and support documentation.
• Communicate progress, risks and dependencies to stakeholders., Why You Should Apply:
• Own meaningful changes across enterprise systems.
• Develop broader knowledge of CRM, integration and release management.
• Work for a growing international software organisation.
• Access healthcare, pension contributions, life assurance and enhanced parental leave.
• Benefit from funded learning, generous annual leave options and additional wellbeing initiatives.
• Join an inclusive environment that supports development and transferable skills.

• Commercial Dynamics 365 or Salesforce configuration experience.
• Strong analytical and troubleshooting ability.
• Understanding of data, integrations, security and automation.
• Experience gathering requirements and testing system changes.
• Exposure to controlled deployment across multiple environments.
• Experience working within structured change and release processes.
• Strong stakeholder communication.
• The ability to take ownership of defined work independently.