D365 Support Analyst - Birmingham - £50k

As a D365 Application Support Analyst, you will be responsible for ensuring the stability, performance, and continuous improvement of Dynamics 365 applications. Acting as a key point of contact for users, you will provide first- and second-line support, troubleshoot issues, and work closely with stakeholders to deliver effective solutions., * Providing application support for Microsoft Dynamics 365 Finance & Operations and related business applications.

• Managing incidents and service requests through to resolution, ensuring agreed service levels are met.
• Investigating and resolving functional issues across finance, sales, service, and customer-facing processes.
• Prioritising support tickets based on business impact and urgency.
• Configuring and administering D365, including forms, workflows, views, business rules, and system settings.
• Managing user access, security roles, and permissions in line with governance and compliance requirements.
• Producing documentation, training materials, and user guidance.
• Working with internal stakeholders and third-party suppliers to resolve recurring issues and implement system improvements.
• Maintaining accurate records of incidents, changes, and problem investigations within IT service management tools.
• Supporting integration points between D365 and other business systems.

A growing organisation is looking for a D365 Application Support Analyst to support, maintain, and enhance its Microsoft Dynamics 365 ecosystem. This is an opportunity to join a business where enterprise applications are critical to day-to-day operations, providing support across finance, customer engagement, and digital commerce functions., To be successful in this role, you will have:

• Experience supporting Microsoft Dynamics 365 Finance & Operations (D365 F&O).
• Strong troubleshooting and problem-solving skills within enterprise applications.
• Experience of application configuration, administration, and user support.
• Understanding of IT Service Management (ITSM) processes, including incident, problem, and change management.
• Knowledge of security administration, access controls, and compliance best practices.
• Experience working with business stakeholders and translating technical concepts into user-friendly language.
• Excellent communication and organisational skills.

Desirable experience:

• Exposure to Dynamics 365 Customer Engagement modules.
• Experience supporting e-commerce platforms and integrations.
• Understanding of data flows and integrations between D365 and third-party applications.

• Permanent position with a hybrid working model.
• Competitive salary and benefits package.
• Pension scheme.
• Opportunity to work within a complex, business-critical Microsoft Dynamics environment.
• Exposure to a broad range of business systems, stakeholders, and transformation initiatives.

This role would suit a D365 support professional who enjoys solving problems, improving system performance, and working closely with users to deliver excellent application support.