Senior Administrator - MDM Intune,Intune

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests., 1. Provide Advanced Technical Support For Intune And Sccm/Sms, Performing Root Cause Analysis And Implementing Effective Solutions For Complex Incidents To Ensure Minimal Disruption To Services.

1. Collaborate With Cross-Functional Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Upholding A Strong Security Posture.
2. Conduct Knowledge Base Updates And Management Initiatives, Contributing To Continuous Improvement And Operational Efficiency While Mentoring And Training New Analysts.
3. Adhere To Quality Standards, Regulatory Requirements, And Company Policies, Ensuring That All Technical Solutions Meet Compliance And Security Mandates.
4. Enhance Customer Experience And Csat By Achieving First Call Resolution Rates, Minimizing Rejected Resolutions And Reopen Cases, And Proactively Mitigating Security Threats.

Manufacturing Data Management, Manufacturing Data Management, Automation Engineering, Asset Management, Automation, Operational Strategy, ITIL (IT Infrastructure Library), Cost Engineering, Root Cause Analysis, Technical Support, 1. In-Depth Knowledge Of Intune And Sccm/Sms For Client Lifecycle Management.

1. Proficiency In Directory Services And Microsoft Enterprise Mobility Suite.
2. Strong Analytical And Troubleshooting Skills For Complex Technical Issues.
3. Excellent Communication Skills For Effective Collaboration And Customer Interaction.

Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.