Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$60,000.0 - $75,000.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Business Systems Data Auditing Information Technology Operations Microsoft Dynamics Systems Integration Enterprise Software Applications Zendesk

Job description

• Proactively monitor production applications, system alerts, integrations, and automated processes.
• Identify and respond to application failures, performance issues, data problems, and other production risks.
• Triage support tickets based on urgency, business impact, and established service expectations.
• Troubleshoot and resolve routine to moderately complex application issues.
• Conduct root cause analysis and recommend solutions for recurring problems.
• Escalate complex or high-impact issues with complete troubleshooting details and supporting evidence.
• Maintain ownership of escalated issues and follow through until resolution.
• Investigate data issues and perform approved data corrections, audits, and cleanup activities.
• Create and maintain knowledgebase articles, troubleshooting guides, known issues, and support procedures.
• Communicate timely and understandable updates to users and stakeholders.
• Collaborate with business analysts, developers, QA, infrastructure teams, and vendors.
• Identify opportunities to improve application stability, support processes, and user experience.

Requirements

• Associate degree, bachelor’s degree, or equivalent combination of education and relevant experience.
• Two or more years of experience in application support, help desk support, IT operations, or business systems support.
• Strong critical thinking, troubleshooting, and problem-solving skills.
• Demonstrated initiative and ability to independently move issues toward resolution.
• Strong written and verbal communication skills are important.
• Ability to prioritize multiple requests based on urgency and business impact.
• Ability to work effectively in a fast-paced and changing environment.
• Experience with enterprise applications (e.g., Dynamics 365) and/or ticketing platforms (e.g. Service Desk Plus, Zendesk) is a plus.
• Familiarity with data auditing, automated workflows, integrations, and production monitoring is a plus.

Apply for this position

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