Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Compensation

$58,240.0 - $66,560.0

Working hours

Regular working hours

Languages

English

Job source

www.juju.com

Tech stack

Microsoft Windows Adobe Creative Cloud Apple IOS Desktop Computing Software Engineering Cisco WebEx Headsets Microsoft Onedrive Laptops Cisco

Job description

• Provide comprehensive Tier-2 technical support for desktop and mobile devices in a Windows-based enterprise environment.
• Configure, deploy, and troubleshoot laptops, desktop computers, iPads, and iPhones, ensuring security compliance and proper application setup.
• Resolve software-related issues involving Microsoft 365, Adobe products, Microsoft Teams, OneDrive, and email.
• Manage IT inventory and asset tracking throughout the equipment lifecycle.
• Support office peripherals, including printers, copiers, wireless keyboards, headsets, and scanners.
• Assist users with conference room technology, including Cisco, Webex, and Microsoft Teams connectivity.
• Document, track, and monitor all technical requests to ensure timely and effective resolution.
• Interpret technical manuals and follow standard operating procedures for system maintenance and troubleshooting.

Requirements

• Education: Bachelor’s degree in IT or a related field (or equivalent professional experience).
• Experience: 11 years of experience in Tier-2 end-user support, including diagnosing hardware/software issues in an enterprise environment.
• Technical Proficiency:
• Expertise in Windows OS environments and Microsoft 365 administration.
• Strong background in mobile device management (iOS) and enterprise hardware/peripherals.
• Proven ability to research, troubleshoot, and resolve complex technical issues independently.
• Communication: Native or bilingual English proficiency with strong written and verbal reporting skills.

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.juju.com

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