214984-1 - Application Support Engineer

Akkodis is seeking an Application Support Engineer for a contract position with a client in Atlanta, GA. The ideal candidate will have extensive experience with Oracle Incentive Compensation Management (ICM), ERP application configuration, and enterprise application support., * Provide advanced application support for Oracle Incentive Compensation Management (ICM) and related enterprise business systems to ensure optimal performance and business continuity.

• Analyze, troubleshoot, and resolve complex application, configuration, integration, and system issues across multiple business-critical platforms.
• Configure, maintain, and support ERP-related functionalities while ensuring alignment with business requirements and operational objectives.
• Act as a subject matter expert for Oracle ICM, providing guidance, technical expertise, and recommendations for system enhancements and process improvements.
• Collaborate with cross-functional teams, business users, and client stakeholders to identify root causes, implement corrective actions, and prevent recurring issues.
• Monitor application performance, conduct impact assessments, and develop solutions that improve system reliability, efficiency, and scalability.
• Participate in application remediation activities, system upgrades, testing efforts, and production deployments to support ongoing business initiatives.

Technical Support, Software Administration, Software Engineering, Enterprise Applications, Software Administration, Software Configuration Management, Technical Support, ERP (Enterprise Resource Planning), Oracle, Compensation Management, * Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field; advanced degree is preferred.

• Ten or more years of professional experience supporting enterprise applications, business systems, and ERP environments.
• Extensive experience working with Oracle Incentive Compensation Management (ICM), including configuration, administration, support, and troubleshooting activities.
• Strong functional and configuration experience within ERP platforms and enterprise business applications.
• Proven ability to diagnose and resolve complex application issues while maintaining high levels of system availability and performance.
• Experience performing application remediation, incident management, root cause analysis, and engineering support activities within large-scale environments.
• Strong understanding of system integrations, data flows, and business process support across enterprise platforms.
• Excellent analytical, problem-solving, and decision-making skills with the ability to manage multiple priorities simultaneously.
• Experience working in Agile, ITIL, or structured support environments is preferred., * Experience supporting Oracle Sales Cloud Incentive Compensation solutions within enterprise environments.
• Knowledge of application monitoring, performance tuning, and service management best practices.
• Experience managing support activities across multiple integrated business applications.
• Familiarity with enterprise reporting, data validation, and business process optimization initiatives.
• Proven ability to lead technical discussions, influence stakeholders, and contribute to strategic support initiatives.
• Experience documenting processes, support procedures, and operational best practices.

Rate Range: $78/hour to $80/hour; The rate may be negotiable based on experience, education, geographic location, and other factors., Pay Details: $78.00 to $80.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.