Oracle ICM Support Specialist (Remote)

• Identify, diagnose, and resolve functional and technical issues within Oracle Sales Cloud Incentive Compensation applications.
• Perform system configurations, root cause analyses, and application remediation.
• Partner with cross-functional teams and key client stakeholders to optimize system reliability and performance.
• Mentor team members and contribute to ongoing operational documentation and best practices.

Bachelor’s degree (BS) or higher in Computer Science, Information Technology, or a related field.

10+ years of experience in functional configuration and support of Oracle Sales Cloud Incentive Compensation (ICM).

10+ years of functional ERP configuration and application engineering support experience.

Demonstrated strength in complex IT troubleshooting and system incident resolution.

PREFERRED QUALIFICATIONS

Experience with Oracle Database Security.

Background supporting applications within the Financial Services sector.

Superior stakeholder communication and client-facing collaboration capabilities.

skills:

enterprise software,Oracle,Oracle Database,Oracle Sales Cloud,Oracle ERP,high availability,Functional configuration,analytical,communication,strong leadership,troubleshooting,administration,business operations,diagnose,ERP systems,Financial services,maintenance,technical mentorship,issue diagnosis,collaboration skills,root cause analysis,Security,stakeholder management skills,streamline,technical documentation,IT support,IT troubleshooting,Application Support