SeniorEngineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Microsoft Windows Server, Analysis Skills, IBM Tivoli, On Call, IT Service Management (ITSM), Customer Experience, Unix Operating Systems, BMC Patrol, Root Cause Analysis, Service Level Agreement (SLA), Job Summary : DCOps Analyst

Skill: DC Ops | Work Location: Noida | Experience: L1 (1 years to 3 yrs.) | \ Qualification: Any Graduate\ \ Role, responsibilities, and skill sets:\ L1 support experience on Windows/Unix Servers, AD exp. mandatory, Network Devices\ Good troubleshooting skills\ Fundamental knowledge of Networks\ Excellent Verbal, Email communication skills.\ Exposure to any monitoring/ticketing tool, VERITAS Netbackup and Backup Exec.\ Willingness to work in 24 7 environment\ Work experience with the following:\ Any alert monitoring tool e.g.: Net cool, BMC Patrol, NNM, HP OVO, Tivoli, Moogsoft etc.\ Incident, Problem, Change lifecycle process.\ Any ITSM tool e.g.: Remedy, Peregrine, SNOW etc.\ Backup monitoring tools like Networker.\ Generating Reports through Dashboard, Remedy, SNOW etc.\ \ (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements, and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases\

Key Responsibilities

L1 support experience on Windows/Unix Servers, AD exp. mandatory, Network Devices Good troubleshooting skills Fundamental knowledge of Networks Excellent Verbal, Email communication skills. Exposure to any monitoring/ticketing tool, VERITAS Netbackup and Backup Exec. Willingness to work in 24 7 environment Work experience with the following: Any alert monitoring tool e.g.: Net cool, BMC Patrol, NNM, HP OVO, Tivoli, Moogsoft etc. Incident, Problem, Change lifecycle process. Any ITSM tool e.g.: Remedy, Peregrine, SNOW etc. Backup monitoring tools like Networker. Generating Reports through Dashboard, Remedy, SNOW etc.

Skill Requirements

Skill: DC Ops | Work Location: Noida | Experience: L1 (1 years to 3 yrs.) | Qualification: Any Graduate Role, responsibilities, and skill sets: L1 support experience on Windows/Unix Servers, AD exp. mandatory, Network Devices Good troubleshooting skills Fundamental knowledge of Networks Excellent Verbal, Email communication skills. Exposure to any monitoring/ticketing tool, VERITAS Netbackup and Backup Exec. Willingness to work in 24 7 environment Work experience with the following: Any alert monitoring tool e.g.: Net cool, BMC Patrol, NNM, HP OVO, Tivoli, Moogsoft etc. Incident, Problem, Change lifecycle process. Any ITSM tool e.g.: Remedy, Peregrine, SNOW etc. Backup monitoring tools like Networker. Generating Reports through Dashboard, Remedy, SNOW etc. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements, and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.