Caregiver Support Manager

At Caring Senior Service, we are seeking a seasoned care professional ready to step into a high-impact leadership role as Caregiver Support Manager. This opportunity is designed for experienced caregiving leaders - professionals who combine hands-on CNA or direct care expertise with strong operational judgment, team leadership, and organizational excellence. In this role, you will drive care coordination strategy, mentor and develop caregivers, and ensure seamless communication across clients, families, and agency leadership.

You will serve as the operational backbone of daily care delivery - aligning schedules, managing documentation, resolving challenges proactively, and elevating both caregiver performance and client satisfaction. Your frontline experience will inform smarter staffing decisions, strengthen accountability, and enhance the overall quality of service.

If you are a mission-driven professional who understands that exceptional senior care requires both clinical insight and decisive management, this is your opportunity to lead with authority while making a meaningful difference in the lives of families every day.

What You’ll Do

Recruit, Train, and Support CaregiversBuild a reliable, compassionate caregiving team through thoughtful hiring, onboarding, training, and ongoing support.

Coordinate Care & SchedulingManage daily caregiver schedules, handle call-offs and coverage needs, and ensure continuity of care through organized planning and follow-through.

Assist With Client Onboarding & Care PlansSupport client onboarding, help coordinate care plans, and ensure client needs are met consistently and documented accurately.

Build Strong Client & Family RelationshipsCommunicate proactively, respond to concerns, and maintain clear, professional documentation and communication.

Provide Hands-On Care When NeededStep in to assist with ADLs, companionship, and meal preparation to ensure uninterrupted care.

Customer Service Management, Customer Service Management, Leadership, Certified Nursing Assistant (CNA), Mentoring, Team Lead/Manager, Customer Satisfaction, Document Management, QoS (Quality of Service), Onboarding, * 5+ years of senior caregiving experience required(CNAs strongly encouraged to apply)

• Strong leadership, communication, and problem-solving skills
• Highly organized with the ability to manage schedules, documentation, and multiple priorities
• Comfortable using computers, scheduling systems, email, and basic office software
• Compassionate, dependable, and team-oriented
• Valid driver’s license and ability to pass background checks

• Schedule: Monday-Friday, 8:00 AM-5:00 PM
• On-Call: Rotating evenings/weekends
• Compensation: $45,000-$50,000 annually + bonus structure
• Benefits: Mileage reimbursement & Paid Time Off (PTO)

At Caring Senior Service, leadership isn’t about filling shifts - it’s about elevating lives. If you’re ready to bring your experience, integrity, and heart to a team that values excellence, accountability, and meaningful impact, we invite you to step forward. Join us in shaping the standard of senior care in our community - and build a career where your leadership truly matters.