Support Specialist- Caregiver Assistance Network

• Supports the Caregiver Assistance Network (CAN) by managing local operations and client services.
• Organizes and facilitates local support groups, educational classes such as Powerful Tools for Caregivers, Creative Connections programs, and special events.
• Develops relationships with community partners to host programs, recruit volunteers, make referrals to CAN services, and conduct outreach activities including health fairs and community talks.
• Supports volunteer recruitment and training for support group facilitation, classes, peer mentoring, and Creative Connections with assistance from CAN staff and Volunteer Coordinator.
• Returns careline phone calls including intake assessments for new clients, providing referrals to community resources, and offering social/emotional support to clients served by the program.
• Contributes content for monthly newsletters and program calendars relevant to counties served.Supports program data management by conducting assessments and entering client information into Microsoft Forms & Salesforce with staff assistance.
• Prepares materials for classes, programs, events, and volunteer trainings by copying materials, requesting supplies, creating sign-in sheets, name tags, evaluation forms, and tracking attendance.Attends weekly CAN Staff Teams meetings.Updates existing Standard Operating Procedures (SOPs) or creates new ones as directed by supervisors.

Strong communication skills in both oral and written forms; ability to present information clearly. -Excellent organizational skills with the ability to manage multiple tasks independently. -Patience, good discernment, discretion, and a genuine interest in helping caregivers connect with community resources. -Extensive knowledge of older adults’ needs and family caregiver responsibilities including challenges related to dementia. -Ability to work effectively with diverse socioeconomic and cultural backgrounds of caregivers. -Ability to travel within counties: Clark, Champaign,. Minimum of 1 year experience working with older adults; High School Diploma or GED required.

Preferred: Experience working directly with family caregivers or in care settings. Proficiency in Microsoft Office Suite, Salesforce or S-AGE systems. Bilingual skills in Spanish or other languages preferred. Associates or Bachelor’s degree strongly preferred. Training in working with older adults preferred. Volunteer management experience is a plus., * Volunteer management: 1 year (Preferred)

• senior care: 1 year (Preferred)
• caregiver support: 1 year (Preferred)

License/Certification:

• Driver’s license and own reliable vehicle (Required)

Standard office environment with minimal exposure to noise or environmental hazards.

• Physical Demands:
• Must be able to manipulate items using hands; communicate effectively verbally; see clearly for reading and writing; occasionally lift objects up to 15 pounds; meet physical requirements with or without accommodation as needed.

Pay: $23.00 - $24.00 per hour

Expected hours: 24.0 per week

Benefits:

• 401(k)
• Employee assistance program
• Flexible schedule
• Life insurance
• Paid time off
• Professional development assistance