Automotive Technical Support Specialist

• Handle inbound technical calls and support tickets from dealership technicians.
• Provide automotive diagnostic guidance and troubleshooting assistance.
• Research vehicle repair information using internal databases and technical resources.
• Follow a structured six-step diagnostic process to identify and resolve technical issues.
• Manage and follow up on open tickets to ensure timely resolution.
• Maintain accurate documentation and update ticket statuses.
• Communicate product concerns and technical findings to Quality, Engineering, and Technical Advisor teams.
• Maintain high levels of customer satisfaction through accurate and timely technical support.
• Collaborate with internal teams to improve diagnostic processes and service quality.

Shift Timings:- Monday Friday, 8-hour shifts between 8:00 AM and 11:00 PM EST; occasional Saturday shifts between 9:00 AM and 6:00 PM, Fluent in French Canadian and English Job Description:

• We are seeking experienced and customer-focused Automotive Technical Support Specialists who are fluent in French Canadian and English to join our growing team in client location.
• In this role, you will provide technical diagnostic assistance and support to dealership technicians by responding to inbound calls and technical inquiries.
• The ideal candidates will have hands-on automotive repair experience, strong troubleshooting abilities, excellent communication skills, and a passion for delivering outstanding customer service.
• This is an excellent opportunity for automotive professionals looking to transition into a technical support and diagnostic assistance environment., * High School Diploma or GED equivalent.
• 1 2 years of automotive repair experience, OR a Bachelor’s Degree, OR an Automotive Technical Trade School Certificate or equivalent relevant experience.
• Fluent in French Canadian and English, including strong verbal, reading, and writing skills.
• Strong automotive troubleshooting and diagnostic knowledge.
• Excellent communication, customer service, and problem-solving skills.
• Basic computer proficiency and familiarity with Microsoft Office applications., * 1 3 years of experience with EV, BEV, PHEV, or hybrid vehicle technologies.
• ASE Certification (or willingness to obtain certification within the first six months).
• Experience with automotive diagnostic equipment and repair tools.
• Familiarity with dealership information systems and technical databases.
• Knowledge of Tier 1 OEM supplier North American vehicle brands and product lines.
• Previous automotive dealership, service center, or technical call center experience.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Position: Automotive Technical Support Specialist, TekWissen Group is an equal opportunity employer supporting workforce diversity.