VoIP Engineer

We are seeking a highly skilled VoIP Engineer to design, implement, secure, and support enterprise-grade voice and collaboration systems across geographically dispersed environments. The ideal candidate will bring extensive experience managing large-scale Cisco Unified Communications infrastructures, ensuring secure, reliable, and high-performing voice and video services in support of mission-critical operations for federal and defense customers., * Provide engineering and administrative support for Cisco Unified Communications Manager (CUCM), Unity Connection, Expressways, Jabber, and related platforms across NIPR/SIPR and VoSIP networks.

• Monitor, maintain, and optimize UC systems for availability, performance, and reliability using tools such as RTMT and SolarWinds.
• Perform upgrades, migrations, and patching of UC infrastructure, including Cisco UCS servers, VG450 gateways, and VMware virtualized environments.
• Apply DISA STIGs, remediate ACAS scan findings, and maintain compliance with DoD cybersecurity standards.
• Support provisioning, deployment, and configuration of telephony devices, including developing BAT files, custom templates, and automated workflows.
• Develop and maintain comprehensive documentation including system design guides, installation manuals, service policies, and operational procedures.
• Collaborate with network, cybersecurity, and infrastructure teams to troubleshoot and resolve complex UC issues and escalate support needs as appropriate.
• Conduct site surveys, develop as-built documentation, and recommend design changes to improve performance, scalability, and security.
• Support users and stakeholders through Tier II/III troubleshooting, training, and end-user documentation.
• Participate in planning and deployment of new UC services and technologies and contribute to strategic roadmap development.

• 7+ years of experience administering and engineering Cisco Unified Communications platforms in enterprise or DoD environments.
• Cisco Certified Network Associate (CCNA)
• Hands-on experience with CUCM, Unity Connection, Expressways, SIP, QoS, and VG series gateways.
• Experience upgrading and migrating Cisco UC systems, including UCS servers and virtualized environments (VMware ESXi).
• Strong understanding of DISA STIG compliance, IA controls, and security best practices in DoD networks.
• Proven ability to troubleshoot complex UC and collaboration issues in geographically distributed networks.
• Familiarity with network monitoring tools such as RTMT and SolarWinds.
• Strong technical documentation skills.

Clearance

• Active DoD Security Clearance required upon start., * Bachelor’s degree in IT, Engineering, or a related field.
• Advanced Cisco certifications (CCNP).
• Experience supporting VoSIP environments or SIPRNet voice deployments.
• Experience with Tandberg video conferencing systems and enterprise video deployments.

• Salary based on senior-level experience and relevant qualifications: $110,000 - $180,000, PEAKE offers a comprehensive benefits package designed to support your overall well-being:
• Medical, Dental & Vision plans through CareFirst
• 401(k) Retirement Plan with discretionary match, profit sharing, and 3% safe harbor contribution
• Paid Time Off: 15 days annually; Unlimited PTO after 5 years
• 11 Paid Holidays plus 5-day carryover allowance
• Education Reimbursement We believe in growing our people. PEAKE supports ongoing professional development through certification programs, industry training, and continuing education
• Employee Assistance Program (EAP) offering mental health, financial, and family care support
• Company-Paid Life, Short- & Long-Term Disability Insurance
• Health Savings Account (HSA) and Pre-Tax Commuter Benefits (DC Metro area)

PEAKE is a dynamic small business committed to excellence, innovation, and integrity. We value fresh perspectives, continuous learning, and a team-driven approach. If you’re ready to apply your technical skills and customer service mindset in a fast-paced networking environment, we’d love to hear from you!