VOIP Engineer

SAIC is currently hiring a VOIP Engineer to support Department of Transportation (D.O.T.). This mission critical resource will be responsible for analyzing and developing VOIP networks, and designing and planning installation and maintenance of VOIP systems from project inception to conclusion. This resource also manages Jabber and WebEx and ensures proper integration and communication of those systems with the VOIP network., * Provides senior-level engineering and operational support for DOT enterprise video conferencing.

• Configures and troubleshoots Google Meet room systems, Poly/Cisco/Logitech/Avocor endpoints, BYOD workflows, SIP/H.323 interoperability, certificates, network dependencies, and related VTC management platforms.
• Physical room installation is primarily performed by approved vendors; this role focuses on configuration, testing, validation, troubleshooting, and operational acceptance., * Avocor
• Crestron
• Icron
• Pexip
• Cisco Webex
• Zoom Rooms
• SIP/H.323 infrastructure
• PKI/certificate management
• Cisco networking
• Cisco ISE
• Federal Government environments

• 8+ years of VTC/VoIP engineering experience preferred.
• Strong experience with enterprise VTC environments.
• Experience with Poly/Polycom and/or Cisco collaboration systems.
• Strong understanding of SIP and H.323.
• Experience troubleshooting IP-based video conferencing.
• Understanding of TCP/IP, DNS, DHCP, VLANs, QoS and routing.
• Experience troubleshooting audio/video signal paths.
• Experience with Google Meet hardware.
• Experience with Zoom and Webex environments.
• Experience working with certificates/PKI.
• Strong troubleshooting and analytical skills.
• Ability to perform root-cause analysis.
• Ability to create technical documentation, SOPs, test plans, and engineering reports.
• Experience working with ServiceNow or similar ITSM platforms.
• Strong communication and customer service skills., * Poly G7500
• Poly Studio X Series
• Poly TC8/TC10 controller panels
• Poly Resource Manager
• Poly Clariti
• Cisco Room Kit / Cisco Boards, * Poly Certified Video Conferencing Engineer (PCVE)
• Cisco Collaboration certifications (e.g., CCNA Collaboration, Cisco Video Network Specialist)
• General IT Certifications:
• CompTIA Security+ ITIL Foundation (Service Management)

Recommended Certs:

General IT Certifications:

• CompTIA Network+ Networking Certifications:
• Cisco Certified Network Associate (CCNA)
• Certified Information Systems Security Professional (CISSP)

Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years with the ability to obtain a public trust clearance

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC is a premier technology integrator, solving our nation’s most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability