Engine Field Service Supervisor

The Supervisor II is responsible for the management, tracking, forecasting, ordering and reporting on all new CAT & Allied inventory lines., * Implement policies for operating, such as hours of operation, workers required, duties, scope of operation, cleanliness of shop, and estimates for products and services provided.

• Responsible for working closely with PSSR’s and Sales Rep to provide solutions to customer requests.
• Promotes a desired work environment between all divisions.
• Prepares work schedules and assigns workers to specific duties such as maintenance and repair work to maximize customer satisfaction.
• Opens and closes work orders, takes service calls and performs on-call duties as required.
• Insures safety policies are upheld throughout the shop and the field.
• Analyzes and resolves work problems, or assists workers in solving work problems
• May perform activities of workers supervised.
• Pro-actively establish effective relationships and support others in achieving high performance.
• Demonstrate professional behavior, flexibility, and effective communication skills in their interactions with others both internally and externally.
• Influences people rather than demand others.
• Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company’s policies and practices.
• Spend large portion of workday in communicating orally in person and by phone.

• An understanding of the overall mission of the dealership.
• Understanding of machine/engine specifications and how they relate to appropriate order quantities in different geographical areas.
• Ability to communicate clearly in writing and by use of charting and statistical means.
• Good computer skills.
• Thorough understanding of Microsoft based products to include Word, Excel, & PowerPoint.
• Minimum of 3-5 years’ experience with a Caterpillar dealership (preferred).

• We like to take care of business and have fun doing it!
• We offer health, dental, vision, life, and more as a comprehensive benefits package.
• Don’t you want to work with awesome people?