Technical Support Analyst (Orange County)

We are seeking an experienced Technical Support Analyst to be responsible for ensuring the efficient operation of workstation hardware, software, mobile devices and other equipment in the Firm’s offices as assigned. This position also will provide support for Firm-wide projects and initiatives. The position will be onsite 4 days per week in our Orange County office and will report to the Senior Information Technology Training & Support Manager. The hourly range for the position of Technical Support Analyst at Nossaman is approximately $41.03 to $46.16 an hour. The successful candidate’s annual compensation for this position is reasonably expected to be set between $80,000 and $90,000 per year. However, actual compensation will depend on a variety of factors, including, without limitation, the candidate’s qualifications and experience. Key Responsibilities

Provide expedient, professional white glove service to Firm employees Troubleshoot software and system-related user requests escalated from the Help Desk (tier 1) team or received directly from users Maintain and support local office workstation hardware and applications, VOIP phones system, printers, video conference equipment and mobile devices Log requests and support activities in ticketing system and ensure all special requests and deviations are documented Support the onboarding process ensuring new users are added to necessary systems and set up with appropriate hardware Participate in weekly on-call rotation including being available after-hours, weekends and holidays when on call Provide general support to the Information Technology team, as needed, including assisting with firm-wide technology initiatives

Technical Support, Analysis Skills, Technical Support, Analysis Skills, Workstation Hardware, Mobile Devices, Operations Management, Printers, On Call, Software Administration, High School Diploma, or equivalent, required; undergraduate degree in related field or commensurate working experience preferred Professional in both written and verbal communications Three (3) years working knowledge of Microsoft Office and Windows 11 required Working knowledge of Parallels VDI (Citrix), OWA, VPN, mobile device (Android and iPhone), video conference equipment, tracking/ticketing systems and networks required Knowledge of Aderant, Kofax PDF, iManage, VOIP phones systems and legal macro software strongly preferred Flexibility to work overtime including after-hours, holiday and weekends, as needed Ability to occasionally travel to other offices as needed Must be able to lift and move 40 lbs.