User Support Specialist

LHH is seeking a Senior User Support Specialist for a confidential opportunity with an established professional services organization in Orange County. This is a hands-on senior-level role providing high-touch technical support to attorneys and staff while serving as an escalation resource for more complex technical issues.

What You’ll Do

• Provide deskside, phone, and remote technical support
• Troubleshoot hardware, software, applications, mobile devices, and connectivity issues
• Support Microsoft 365, Windows, document management systems, and legal applications
• Manage and document Help Desk requests through resolution or escalation
• Assist with user provisioning and hardware/software configuration
• Serve as a technical escalation point and mentor to other support team members
• Partner with broader IT teams to resolve complex technical issues
• Support technology projects, inventory, and asset management
• Participate in an after-hours on-call rotation

• Law firm technical support experience required
• 5+ years of Help Desk or technical support experience
• Strong Microsoft 365 and Windows experience
• Experience supporting legal document management systems such as NetDocuments, OpenText, or similar platforms
• Familiarity with legal applications such as Innova, Litera, or comparable tools
• Working knowledge of networking and connectivity troubleshooting
• Experience supporting iOS and Android devices
• Strong troubleshooting, communication, and customer-service skills
• Senior or lead-level support experience preferred
• Bachelor’s degree in IT, Computer Science, or a related field preferred; equivalent experience may be considered