Support Technician

As part of the CLIENT Biometric Systems Hosted Services Support Center the selected candidate will have responsibilities including

Phone Support receiving Customer and Biometric personnel support calls. Managing Customer and Biometric personnel support calls including Logging and support through trouble shooting or advising. Logging and escalating or routing call as required. Provide case status updates to Customer and Biometric personnel. Perform the installation, repair and preventative maintenance of computer and related systems. Assist in determining software to meet user requirements. Troubleshoot software and hardware failures and identify network problems when they relate to desktop or laptop computers and peripherals. Develop or assist in development of documentation and standard operating procedures and customer service guidelines relating to IT support of Biometrics support systems. Provide Data Center support including Daily monitoring / checks. Logging of noted issues. Troubleshoot or assist in troubleshooting of data center related issues. The selected candidate will have strong communication skills and look forward to interacting with customer and Biometrics division personnel including Support Center Team members, Biometrics division engineering staff, Sales and marketing Management and Administrative. MANDATORY SKILLS

Customer Support/Service, Identify Issues, Telephone Skills, Preventative Maintenance, Computer Maintenance, Maintenance Services, Software Administration, Peripheral Hardware, Desktop PC, Laptop PC, Knowledge on IT support center, process is required.

Knowledge on software releases and deployment process required.

Windows, Linux desktops and server trouble shooting.

Cloud and DB - some work experience or understanding of technical aspects.

Good communication (verbal & written)

Customer facing/serving attitude

DESIRED SKILLS

Knowledge on Kubernetes, pods, system alerts and logs preferred.

Knowledge on azure and MFA is preferred.