IT Systems Support Specialist

Seeking an individual to perform a wide range of advanced system support duties in a support

desk/applications/desktop/field environment. Candidate would provide effective support for enterprise,

client/server, desktop computer systems, network systems and business applications along with providing

information technology support. Current projects include assisting with imaging, set up, and deployment

for PC/Laptop, training customers on telework procedures and deploying VPN solutions, and assisting with

new building setup and staff moves.

Candidate should have the ability to:

” Operate, maintain, and perform repairs on information technology equipment and software.

” Perform complex duties related to troubleshooting, configuring, performing diagnostics and

assignment specific desktop and network hardware and software issues and respond

appropriately to customer service requests

” Operate, maintain, and perform repairs personal computers, laptops and peripherals

” Assist with imaging, set up, and deployment of PC/Laptops and support hardware moves

” Pay attention to detail and the ability to work with rapidly changing priorities

” Provide 2nd level help desk support

” Lift equipment that weighs up to 50 pounds

” Have a valid California Driver’s License, Class C

Candidate should have the knowledge of:

” Windows 11 and Microsoft 365 application support

” Active Directory or other identity management system

” Imaging software and automated imaging processes using MECM/SCCM

” PC/Laptop deployments

” Teleworking and VPN solutions

” Principles and practices of customer service

” Principles and practices of troubleshooting computer system hardware and software problem

” Familiarity with WAN architecture and concepts of enterprise level applications at a high level