Analyst II, Technical Support

The Technical Support Analyst (Audio-Visual) role is an end-user focused position with a direct focus on proactive problem resolution. Audio-visual is a key technical platform in WM s enterprise. This person will possess the ability to understand end-user issues, work quickly to resolve them and train end-users to avoid issues in the future. The ability to communicate clearly, effectively and with a focus on end-user enablement is key. This individual will also have experience managing hardware and software from Microsoft, Polycom, Logitech, Neat, Crestron, AppSpace and others audio-visual platforms. A strong desire to learn, grow and proactively recognize opportunities to contribute is required. Some lifting, bending and physical maneuvering will be required when troubleshooting or installing equipment., Responsible for day-to-day support, maintenance, troubleshooting and evaluation of conference room audio-visual hardware and software. Assist end users with meeting scheduling, setup, and reported issues. Work with senior audio-visual staff to monitor the health of Microsoft InTune, Crestron, Logitech, Poly, Neat portals and AppSpace digital signage solutions., The Technical Support Analyst II (Audio-Visual) will support daily meetings and events in our 800 Capitol building. Support includes assisting with end-user technical needs, camera tracking, and meeting scheduling. Field support includes remote troubleshooting and end-user training on audio-visual related systems. Daily site walkthroughs of 800 Capitol will be required to proactively identify down systems. Run system health reports to identify issues. Training in production systems and researching new products.

Technical Support, Analysis Skills, Technical Support, Analysis Skills, Audiovisual, Polycom, Technical Training, Problem Solving Skills, Identify Issues, Microsoft Product Family, Qualified candidates possess experience working with audio-visual equipment including Microsoft Teams Rooms, Crestron, Polycom, Neat and Logitech audio-visual products. Direct experience with all listed systems is not required. A strong desire to learn and grow is required. The role requires the ability to manage multiple tasks, meet deadlines, analyze data, and support reporting activities. Candidates should be self motivated, proactive problem solvers with strong attention to detail, exemplary end user support skills, and the ability to adapt in a fast paced, cross functional environment. Some knowledge of networking basics is highly desirable. Candidate must be able to lift 50lbs, bend, climb ladders and easily maneuver under tables., The candidate is detail oriented with a strong focus on accuracy and quality, adaptable and able to thrive in a dynamic, fast paced environment, and possesses strong analytical skills with the ability to interpret complex data. Excellent verbal and written communication skills are required to effectively convey information and collaborate with stakeholders, leaders, and end users. Candidate must be able to lift 50lbs, bend, climb ladders and easily maneuver under tables., The ideal candidate is a self motivated, driven professional with a strong work ethic, excellent analytical skills, and the ability to evaluate complex situations and deliver thoughtful solutions. This individual communicates effectively and collaborates well with cross functional partners, including site contacts, vendors, digital teams, sourcing teams, and audio-visual end users. The role requires strong organizational skills and the ability to work collaboratively within a team environment. Exceptional interpersonal skills, attention to detail, and the ability to manage priorities and meet deadlines are essential. Disqualifiers: Candidates will not be considered for this position if they do not possess a minimum of one year of relevant experience in the audio-visual technologies and at least one year of end user support in a technical environment.

Our organization is committed to providing innovative audio-visual solutions and end user support that meet the needs of our clients. We pride ourselves on our dedication to quality, customer satisfaction, and continuous improvement. Join our team and be a part of a forward-thinking company that values talent and expertise.