Advanced Metering Infrastructure (AMI) Manager

This position leads the performance, reliability, and continuous improvement of the Cooperative’s Advanced Metering Infrastructure (AMI), Meter Data Management System (MDMS), and supporting communication networks. The role ensures accurate and timely meter data to support billing, operations, outage response, and system planning while enabling reliable utility operations.

JOB DIMENSIONS: Internal Responsibility - Provides leadership for AMI operations and works closely with Information Technology, Engineering, Operations, Metering, and Member Engagement and Solutions to support reliable service delivery, outage response, and data-driven decision making. Ensures AMI systems effectively support billing accuracy, field operations, and system visibility.

External Responsibility - Manages relationships with AMI vendors and service providers to ensure system performance, support, and alignment with Cooperative needs. Ensure metering systems meet regulatory requirements and industry standards. PRINCIPAL ACCOUNTABILITIES:

• Leads the performance, reliability, and daily operation of AMI systems, MDMS, and communication infrastructure.
• Ensures accurate and reliable meter data collection to support billing, outage management, and operational analytics.
• Monitors system health, communication performance, and exceptions; ensures timely investigation and resolution of issues.
• Directs AMI support for outage response, including meter validation, restoration verification, and service confirmation.
• Oversee lifecycle management of AMI assets, including meters, endpoints, collectors, and communication equipment.
• Identifies and addresses system risks, including communication gaps, capacity constraints, and performance limitations.
• Develops and executes plans to scale AMI infrastructure to support system growth and long-term reliability.
• Supports detection and resolution of meter tampering, energy theft, and unaccounted-for energy.
• Ensures integration and data accuracy across AMI, billing, OMS, GIS, and other enterprise systems.
• Provides leadership, coaching, and performance management for AMI staff.
• Promotes a culture of accountability, continuous improvement, and operational discipline.
• Supports storm response and emergency operations as required.

Do you have experience in Technical troubleshooting support?, Education and Experience: Bachelor’s degree in electrical engineering, information systems, or a related field preferred. Equivalent experience may be considered.

Operational Experience: 5+ years of experience in utility metering, AMI systems, or operational technology. 2+ years in a supervisory or technical leadership role.

Knowledge/Skills/Abilities: Strong leadership and management skills with the ability to lead technical teams and manage operational performance. Demonstrated technical expertise in AMI systems, MDMS, and communication networks. Proven ability to diagnose complex system issues and drive resolution across multiple teams. Effective communication skills with the ability to translate technical issues into clear operational and business impact.