Helpdesk, Technical Support

Leyland, Preston-Office based Monday to Friday. Reports To IT Manager -no hybrid working

Along with 1st line support you provide 2nd and 3rd line technical support across this manufacturing business, ensuring IT systems and infrastructure are reliable, secure, and support manufacturing operations effectively. The role involves troubleshooting complex issues, supporting production-critical systems, and contributing to IT projects and continuous improvement.

Key Responsibilities

Provide 2nd and 3rd line support for hardware, software, and network issues. Troubleshoot and resolve escalated incidents from 1st line support. Support and maintain servers, networks, and core infrastructure to ensure maximum uptime of systems that support manufacturing and production

Manage and support user accounts, permissions, and security

Maintain IT documentation, procedures, and knowledge base ans assist with IT projects such as system upgrades, migrations, and implementations

Monitor system performance and proactively identify improvements. Support backup, disaster recovery, and business continuity processes

Work closely with production, engineering, and operations teams

Liaise with third-party vendors and support providers

Proven experience in a 2nd or 3rd line IT support role

Windows Server and desktop environments- Active Directory, Group Policy, and user management of Microsoft 365 / Office 365

Networking Knowledge of virtualisation

Understanding of cybersecurity best practices

Experience supporting manufacturing or industrial environments (desirable) Familiarity with ERP or production systems (desirable)

Desirable Qualifications

Relevant IT certifications (e.g. Microsoft, CompTIA, Cisco)

Degree or equivalent experience in IT or related field

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.