IT Operations Analyst

Are you a 3rd Line Engineer who thrives on more than just “fixing tickets”? We are looking for a proactive IT Operations Analyst to join a growing team. This isn’t just a maintenance role; you will be the backbone of the operational technology services, ensuring infrastructure is high-performing, secure, and ready for the future. Reporting to the Head of Infrastructure, you will work within a wider service operations team to drive real value for end users. The Role In this fast-paced, 3rd-line environment, you will manage and support the full spectrum of IT services. You’ll be tasked with:

• Infrastructure Excellence: Providing expert 3rd Line Support and proactively maintaining all systems to a high standard.
• Cloud & Identity Management: Managing and maintaining Microsoft Azure, Entra ID, and Microsoft 365 Admin Portals (including Exchange, SharePoint, and Defender).
• Operational Stability: Conducting root cause analysis for recurring incidents (Problem Management) and performing critical infrastructure and application upgrades.
• Security & Compliance: Managing vulnerabilities, ensuring security patching, and adhering to strict ITIL core processes.
• Service Transition: Aiding in the smooth delivery of projects and managing 3rd-party suppliers to resolve complex incidents.

• The Technical Specialist: You have proven experience in a 3rd-line operational role with a focus on service operation.
• Microsoft Expert: You possess deep knowledge of Windows Server, Active Directory, GPO, SCCM, and the broader Microsoft ecosystem.
• Virtualisation & Backup: You are proficient in administering VMware vSphere and Veeam Backup and Restore.
• Cloud Literate: You have a solid understanding of Microsoft Azure and cloud-based security concepts.
• Problem Solver: You use excellent troubleshooting techniques to implement root fixes and have a good grasp of networking (LAN, WAN, Wireless).
• Certified Professional: You hold an ITIL v3 Foundation certification and ideally have MCSE-level qualifications or certifications in Azure, Microsoft 365, or VMware.

What’s In It For You?

• Impact: The chance to manage the technology landscape for one of the UK’s leading businesses.
• Stability: A role within a scaling environment that values high technical standards and architectural compliance.
• Professional Standards: A supportive environment where knowledge sharing and continuous optimisation of core solutions are encouraged.

Important Information Because this role involves high-access to sensitive data and strategic systems, it is classified as a Level 1 High Risk role. Successful candidates must complete:

• A Basic Disclosure & Barring Service (DBS) check and an Adverse Financial check.
• Participation in an out-of-hours on-call rotation (1 in 5) for critical systems failure cover.

Ready to keep the lights on and the tech moving? If you are a 3rd-line specialist who knows their way around a hybrid-cloud environment and wants to see their work impact a major network every day, we want to hear from you. Apply now to start the conversation. £45000 - £50000 / year