Senior Infrastructure Operations Engineer (NOC/SOC) - Driver and Vehicle Licensing Agency - SEO

As a Senior Infrastructure Operations Engineer specialising in Network and Security Operations Centre services, you will support, manage and maintain the critical network and security infrastructure underpinning DVLA’s production services. Working within a 24/7 operational environment, you will help keep services secure, resilient, reliable and available.

You will act as second line support for incidents, problems and changes working closely with 3rd line. You will configure, troubleshoot and maintain network and security solutions across physical, virtual and cloud-connected environments, while applying organisational standards, service requirements and operational best practice.

Working with engineers, service teams, suppliers and business stakeholders, you will use monitoring, automation and strong technical judgement to identify issues, restore service and reduce risk. You will also coach colleagues.

Your responsibilities will include, but aren’t limited to:

• Configuring, troubleshooting and maintaining routers, switches, firewalls, load balancers, Wi-Fi devices and associated network and security services.
• Diagnosing and prioritising complex incidents, investigating root causes and restoring live services through effective incident and problem management.
• Using enterprise monitoring to identify and troubleshoot network, security and service issues including the use of enterprise SIEM tooling.
• Supporting enterprise network, security and infrastructure management services to maintain resilient, secure and reliable platforms.
• Using scripting and automation, including shell scripting, PowerShell and Python, to improve troubleshooting, maintenance and repeatable operational activity.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

Can you diagnose complex incidents, maintain critical network services and drive continual improvement?, * Strong experience of installing, configuring, troubleshooting and maintaining enterprise network and security technologies, including routers, switches, firewalls, load balancers and Wi-Fi devices.

• Experience of incident, problem and change management, supported by enterprise IT service management tooling.
• The ability to use scripting or automation, such as shell scripting, PowerShell or Python, to support troubleshooting, maintenance and continual service improvement.
• Experience of cloud identity or privileged access technologies, such as Microsoft Entra Connect and Privileged Identity Management.
• You must hold a CCNA/equivalent experience or be willing to work towards completing this within 18 months.

At the Driver and Vehicle Licensing Agency (DVLA), we build world-class digital services. You will join a team delivering service excellence and technology change across the network and security infrastructure that supports our digital platforms.

Find out more about what it’s like working at DVLA - Driver and Vehicle Licensing Agency - Civil Service Careers