IT - Application Support Specialist

” Collaborates with more senior team members and other support teams to identify defects and user impact “ Seeks to understand new functionality being implemented for monthly releases “ Identifies opportunities for continuous improvement “ Adheres to metric-driven objectives including time to resolve and number of closures per day “ Participates daily in all required team and support group meetings “ Mainframe, Guidewire Suites “ Knowledgeable with Microsoft Office Suite (Word, Outlook, Excel) “ Experience writing technical “How-to” guides “ Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate) is a plus.

5 years of IT experience 1-3 year Insurance experience preferred “ Under close supervision, provides application support to internal users by applying analytical and technical problem-solving skills to triage user incident tickets “ Experience with ticket systems (ServiceNow, Jira) and knowledge bases required “ Analyzes low to moderate complexity technical and business problems using general knowledge of industry, business operations, business products, business process, data, architecture, vendor integration, and application connectivity.