SAP SD/LE AMS Consultant

• Lead end-to-end SAP SD/LE (ECC) module activities including configuration, production support, and functional enhancements.
• Own and manage Order-to-Cash processes including sales order processing, pricing, shipping (LE), billing, returns, and customer master data management.
• Oversee and manage integration points with SAP MM, FI/CO, WM, and PP modules.
• Ensure adherence to audit, compliance, data governance, and data consistency standards.
• Collaborate closely with cross-functional teams including ABAP, Basis, middleware teams, and business stakeholders to deliver robust solutions.
• Monitor and support batch jobs, IDoc processing, output determination, EDI, and interface integrations.
• Prepare functional specifications, validate technical designs, and coordinate custom developments with technical teams.
• Support UAT, integration testing, cutover activities, system deployments, and upgrades.
• Maintain and update documentation including configuration documents, SOPs, KT materials, and run books.
• Use ITSM tools such as ServiceNow or Remedy for incident, problem, and change management activities.
• Drive continuous improvement initiatives, identify recurring issues, and recommend preventive and optimisation solutions.

Roles & Responsibilities

• Provide L1 to L3 application support for SAP SD/LE (ECC), ensuring issues are resolved within defined SLA timelines.
• Execute functional configuration changes, minor enhancements, and change requests aligned with business needs.
• Guide and support end users on SAP SD/LE transactions, processes, and functional queries; conduct user training as required.
• Categorise, prioritise, and manage incidents and service requests; escalate unresolved issues and provide clear status communication to stakeholders.
• Lead AMS delivery and support multi-client environments while ensuring high levels of customer satisfaction.
• Act as a bridge between business users, support teams, and technical teams to analyse and resolve complex functional issues.
• Monitor system performance, perform root cause analysis, and implement preventive measures for recurring incidents.
• Mentor junior consultants and independently manage multiple priorities in a fast-paced support environment.
• Maintain strong stakeholder management, communication, and leadership throughout the AMS lifecycle.
• Ensure adherence to ITIL processes, AMS governance frameworks, and organisational best practices.

• Strong hands-on expertise in SAP SD and LE (ECC)
• Deep understanding of Order-to-Cash and Logistics Execution processes
• Experience in AMS delivery models and ITIL-based support
• Knowledge of integrations, IDocs, EDI, and cross-module flows
• Excellent communication skills with the ability to work onsite with client stakeholders

Skills

Mandatory Skills : SAP SD ECC Good to Have Skills : SAP SD S/4HANA