IT Technician

Under the supervision of the IT Manager, the IT Technician is responsible for the support of end users with user accounts, computer and network issues, deployment of computer hardware, and maintenance of software and hardware systems. This is an entry-level position designed for candidates who may have IT certifications, are currently pursuing an education in Information Technology, or possess strong technical aptitude and a passion for technology. The goal of this role is to provide an opportunity for the right candidate to develop their skills, and grow professionally., * Install, configure, and maintain desktop and laptop computer systems.

• Maintain Microsoft Active Directory for user security, groups, permissions, and resource access.
• Perform network troubleshooting to isolate and diagnose common network and application access problems.
• Provide daily support to local and remote end users. Solve problems that arise with hardware or software programs operating through the network.
• Install, configure, upgrade, and maintain network printing, directory structures, including user network rights, security, and telecom configurations.
• Complete special projects assigned by the It Manager.
• This position involves periods of prolonged sitting or standing and the use of computer equipment. The successful applicant will also be required to bend, kneel, stop and stand for extended periods of time to perform job duties and will frequently be required to lift, carry, push, pull or otherwise move objects weighing up to 50 pounds, and occasionally more as a team lift. Use of a ladder will also be required.
• Observe all company safety policies and practices.
• Maintain and encourage cooperative relationships with all other Bunnell employees in supporting the company mission and strategic plan.
• Adhere to the Company’s Guiding Principles.

Do you have a valid Driver’s License license?, Do you have experience in Windows?, * Some experience supporting Windows desktop operating systems, Office 365 and Teams.

• Some experience troubleshooting computer hardware and software related issues.
• Ability to resolve issues related to internal and cloud-based infrastructure, such as email, printers, wired and wireless networks, video conferencing, and VPN.
• Ability to communicate effectively with users, manage support tickets, and document work clearly.
• Strong customer service mentality and professionalism.
• Valid Utah Driver’s License
• Successfully pass a pre-employment drug and background screening test.

Preferred Background

• In school for Information Technology degree
• An understanding of basic networking concepts including firewall policies, DHCP, DNS, TCP/IP, VLANs, etc.
• Awareness of basic cybersecurity principles including phishing identification, malware prevention, least-privilege access, and safe computing practices.

Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Dental insurance, This job is Monday thru Friday. 8AM-4:30PM

This is an in-office position. Remote or work-from-home opportunities are not available for this role.

Pay: $22.00 - $26.40 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement