IT Manager/Director

Description We are looking for an experienced IT Manager/Director to lead technology operations for a legal organization in Bronx, New York. This Long-term Contract position will oversee day-to-day IT service performance, team coordination, and the delivery of reliable technical support across the business. The role requires a hands-on leader who can work closely with stakeholders, strengthen operational processes, and help advance modernization efforts while maintaining strong service and security standards.

Responsibilities:

• Direct daily IT operations and ensure dependable service delivery across the organization.

• Guide and mentor technical staff, set clear expectations, and maintain strong performance and accountability standards.

• Administer support workflows by supervising ticket activity, escalations, incident resolution, and adherence to internal operational requirements.

• Track service metrics, analyze recurring support trends, and identify opportunities to improve stability and responsiveness.

• Act as the central liaison between IT and business teams to align technical services with organizational needs.

• Oversee user lifecycle activities, including onboarding, offboarding, access administration, asset tracking, and maintenance of accurate technical documentation.

• Manage relationships with external vendors, contractors, managed service providers, and other technology partners.

• Contribute to technology and business systems improvement initiatives, including modernization, automation, process standardization, and change management efforts.

• Enforce IT policies, security expectations, and established operational procedures across the environment. Requirements * Demonstrated experience leading IT operations, service delivery, or infrastructure support functions.

• Hands-on knowledge of Active Directory administration and account management.

• Working understanding of backup technologies and data protection practices.

• Experience supporting Cisco technologies within an enterprise environment.

• Strong familiarity with computer hardware, deployment, troubleshooting, and lifecycle management.

• Knowledge of configuration management principles and operational controls.

• Ability to manage priorities, communicate effectively with business stakeholders, and coordinate cross-functional technical efforts. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.