Associate Technical Support Engineer

Responsibilities: + Advise customers how to configure and use Park Place Technologies’ software products to satisfy their operational needs. + Trouble-shoot and identify the cause of customer software product problems. + Resolve customer problems, ensuring workarounds and software patches are made available in accordance with agreed service levels. + Ensure all customer problems and queries are logged in Park Place Technologies’ Helpdesk system, escalated where appropriate and tracked through to completion. + Work closely with Software Development Teams on the resolution of customer problems. + Engage with Sales and Pre-Sales Teams to facilitate successful Proof of Concept trials. + Develop and maintain a full and current awareness of Entuity products. + Maintain an awareness of IT technologies relevant to the operation of Park Place Technologies’ products and services. + Advise customers how to integrate Entuity software with corporate user authentication systems (e.g., Active

Directory, LDAP, SAML, SSO). + Advise customers how to customize Entuity software dashboards, reports, and exports. + Develop and supply to customers customized rules and scripts using Groovy scripting language to change how Entuity Software processes alerts and forwards them to third-party software products. + Develop and supply to customers customized configurations using Stormworks Statement language to change how Entuity Software collects and processes data. + Issue customer licenses as required. + Create and issue Device support software configurations and overrides to customers as required. + Other duties as assigned. Basic Qualifications: + Bachelor’s degree required in a Computer Networking or Software related discipline. + A minimum of 1-3 years’ experience of MS Windows, Red Hat Linux and VMware. + Knowledge of network technologies and device types (routers, switches, load balancers, etc.). + Self-confident and resourceful with a positive attitude. + Well organized and able to stay focused when under pressure. + Enjoys problem solving and interaction with others. + Good communication skills and a sense of humor. Preferred Qualifications: + Network device vendor certifications (CCNA, JNCIA).