ServiceNow ITSM Analyst (HRSD Functional and Technical Advisor)

• Serve as a subject matter expert (SME) for HRSD, providing functional and technical guidance.
• Design, implement, and optimize HRSD solutions to enhance business efficiency.
• Collaborate with stakeholders to understand business needs and translate them into system requirements.
• Ensure best practices in HRSD processes, configurations, and integrations.
• Troubleshoot and resolve HRSD-related technical and functional issues.
• Provide training and knowledge transfer to internal teams.

• 10 years of experience in HR Service Delivery (HRSD).
• Strong expertise in both functional and technical aspects of HRSD.
• Hands-on experience in HRSD platform configuration, workflows, and integrations.
• Ability to analyze business processes and recommend HRSD solutions.
• Excellent communication and stakeholder management skills.

Preferred Skills:

• Prior experience with leading HRSD platforms such as ServiceNow HRSD.
• Understanding of HR policies and compliance requirements.
• Experience in change management and process improvement initiatives.