Helix Developer

Must have skills: o BMC Helix ITSM / Innovation Suite / Remedy o BMC Helix migrations o Workflow development (Active Links, Filters, Escalations) o APIs & integrations (REST/SOAP) A Senior Helix Developer is responsible for designing, developing, customizing, and maintaining enterprise ITSM solutions using the BMC Helix platform. The role is typically hands-on (development-heavy) with added technical leadership, architecture input, and stakeholder collaboration. Key Responsibilities

1. Solution Design & Development Design, build, and enhance applications on the BMC Helix platform Develop and customize: o ITSM modules (Incident, Change, Problem, Service Request) o Forms, workflows, business rules, and UI components Create scalable and reusable technical solutions aligned to business needs

2. Workflow & Automation Development Build workflows using Developer Studio / Innovation Studio / Digital Workplace Configure: o Approvals, notifications, escalations, and automation logic

3. Integration & API Development Develop integrations with external systems using: o REST APIs / SOAP / Web services Build connectors, data exchange processes, and automation pipelines Integrate Helix with enterprise tools (e.g., monitoring, JIRA etc)

4. CMDB & Asset Management Design and maintain CMDB data models and asset lifecycles Configure: o Reconciliation rules, normalization, and data integrity processes Ensure alignment with ITIL best practices

5. Reporting, Dashboards & Data Handling Develop dashboards and reports (Helix Dashboards, KPI tracking) Write SQL queries and manage data for reporting needs Perform performance analysis and monitoring

6. Application Migration Enable application migration from the old platform to Innovation Studio Ensure the functionality of the existing application remains as-is

Key Skills Typically Expected Strong expertise in: o BMC Helix ITSM / Innovation Suite / Remedy o BMC Helix migrations o Workflow development (Active Links, Filters, Escalations) o APIs & integrations (REST/SOAP) o 10+ yrs of Helix development experience Understanding of ITIL service management processes Strong troubleshooting, stakeholder management, and leadership skills

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup’s 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World’s Most Ethical Companies. Learn more at Experis.com.