BMC Helix Administrator / Platform Engineer

Join Optimum as a Senior BMC Helix Administrator / Platform Engineer and play a mission-critical role in optimizing, supporting, and modernizing the BMC Helix ITSM platform. You will ensure high availability, performance, and security across core modules such as Incident, Change, Request, Service Catalog, Smart IT, and Digital Workplace. This is an excellent opportunity for a seasoned ITSM professional eager to drive continuous improvement, collaborate with enterprise teams, and advance platform modernization initiatives in a dynamic and fully remote environment.

Responsibilities

• Administer and support BMC Helix ITSM across production and non-production environments
• Monitor platform health, uptime, performance, and user adoption using dashboards and performance metrics
• Troubleshoot and resolve issues related to workflows, approvals, authentication, integrations, and compliance
• Manage platform upgrades, patches, releases, and environment promotions for optimal stability
• Configure and maintain service catalogs, forms, workflows, templates, notifications, and Smart IT modules
• Support integrations with enterprise systems such as SailPoint, Device42, HRIS, and automation platforms
• Manage user access, security roles, RSSO/SSO, service accounts, and ensure regulatory compliance
• Develop and maintain documentation, runbooks, and support procedures for operational excellence
• Drive and support ServiceNow-to-Helix migration projects and platform modernization efforts, REMOTESenior BMC Helix Administrator / Platform EngineerPosition SummaryOptimum is seeking a Senior BMC Helix Administrator / Platform Engineer to support maintain and optimize the BMC Helix ITSM platform This individual will be responsible for platform administration monitoring troubleshooting Configuration integrations support security and overall platform health across Incident change Request Service Catalog SmartIT and Digital Workplace modulesThe ideal candidate has strong experience administering enterprise ITSM platforms supporting production environments managing integrations and driving continuous improvement initiativesKey ResponsibilitiesAdminister and support the BMC Helix platform across production and non-production environmentsTroubleshoot platform issues including workflow failures approvals authentication and integrationsMonitor platform health availability Performance and user adoptionManage system upgrades Patches releases and environment promotionsConfigure and maintain service catalogs Forms Workflows approvals Templates and notificationsSupport integrations with enterprise systems including SailPoint Device42 HRIS and automation platformsManage user access security roles service accounts RSSO/SSO and compliance requirementsCreate and maintain operational dashboards reports and KPI metricsDevelop documentation runbooks and support proceduresSupport ongoing ServiceNow-to-Helix migration initiatives and platform modernization effortsRequired QualificationsExperience5+ years of BMC Helix Remedy or AR System administration experience3+ years supporting enterprise ITSM platforms in a senior administrator or platform engineering roleExperience supporting Incident change Networking

5+ years of hands-on BMC Helix, Remedy, or AR System administration

• 3+ years in a senior administrator or platform engineering role supporting enterprise ITSM platforms
• Demonstrated experience with Incident, Change, Request, Service Catalog, Smart IT, and Digital Workplace modules
• Proficient in production environment management, system integrations, and troubleshooting
• Strong understanding of ITIL processes and service management best practices
• Technical expertise in BMC Helix Administration, AR System Configuration, REST/SOAP API support, RSSO/SSO, SQL Reporting, System Monitoring, Performance Management, and Release Management

Preferred Skills

• Experience with BMC Helix 25.x/26.x
• ITIL Foundation certification
• Familiarity with SailPoint, Device42, or enterprise IAM solutions
• ServiceNow migration project experience
• Telecommunications or large enterprise background
• Experience in SOX-compliant environments

100% remote work flexibility

• Direct impact on cutting-edge ITSM modernization initiatives
• Collaborative, growth-focused culture
• Exposure to large-scale enterprise technology environments