Sr. System Admin Tier 3- (Richard, Texas)

Job Description: The Senior Systems Administrator is responsible for 3 major areas of IT Service Delivery.

1. Support and administration of servers, Microsoft 365, Azure, virtual environments, storage, security, and Backup Disaster Recovery (BDR) infrastructure both on-premise and cloud-based solutions.
2. Handling escalations and advanced support of service requests beyond the abilities of higher-tier Service Desk Technicians.
3. Assisting project and technical alignment teams with the implementation of servers, Microsoft 365, Azure storage, and BDR infrastructure projects both on-premise and cloud-based solutions.

Results of the Position & Key Accountabilities:

• Resolving service tickets quickly and permanently
• Customer Satisfaction: Keeping clients happy.
• Documentation: Developing & updating documentation of systems supported
• Leadership: Taking responsibility for mentoring and developing junior members.

Systems Administration/Management, Willing to Travel, Microsoft Windows Azure, Microsoft SharePoint, Microsoft Product Family, Microsoft Certifications, CCNA - Cisco Certified Network Associate, CISSP - Certified Information Systems Security Professional, International Information Systems Security Certification Consortium (ISC)2, SSCP - Systems Security Certified Practitioner, 1. Experience Working for an MSP (5+ years)

1. Strong Microsoft Azure experience (5-7+ years)
2. Strong Microsoft 365, Teams, SharePoint experience (5-7+ years)
3. Strong Microsoft server and domain experience (5-7+ years)

Nice-To-Haves:

1. IT Certifications-Microsoft Azure, 365, Security.
2. IT Certifications-Cisco CCNA, CCNP or ISC2 SSCP, CISSP, * Possess and demonstrate a genuine desire to provide excellent customer service to clients. * Demonstrate the ability to prioritize and focus on the task at hand. * Demonstrate the ability to follow through on projects promptly. * Establish the ability to take initiative independent of direct supervision. * Ability to work in a team, communicate effectively, and manage confrontations/conflicts. * Self-motivated with the ability to work in a fast-moving environment. * Experience working for a Managed Service Provider

Musts (Technical):

• Strong Microsoft Azure experience.
• Strong Microsoft 365, Teams, and SharePoint experience.
• Strong Microsoft server and domain experience.
• Networking experience.
• Diagnostic skills of technical issues.
• Service awareness of all organization’s key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Typing skills to ensure quick and accurate entry of service request details.

Wants:

• Relevant and current professional IT Certifications, such as:
• Microsoft Azure, 365, Security.
• Cisco CCNA, CCNP.
• ISC2 SSCP, CISSP.