System Administrator (SA) Skill Level 2

This position requires experience supporting client/server environments, storage systems, network devices, and associated IT infrastructure. The System Administrator will be responsible for diagnosing and resolving technical issues, monitoring system performance, optimizing resource utilization, and communicating system status and incident resolutions to agency management and internal customers., The System Administrator provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process.

Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Level 2 System Administrator Capabilities

The Level 2 System Administrator (SA) shall possess the following capabilities:

• Provides support for implementation, troubleshooting and maintenance of IT systems.
• Manages the daily activities of configuration and operation of IT systems.
• Provides Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
• Provides assistance to users in accessing and using IT systems.
• Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Provides support for the escalation and communication of status to agency management and internal customers.
• Optimizes system operations and resource utilization, and performs system capacity analysis and planning.
• Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
• Provides in-depth experience in troubleshooting IT systems.
• Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
• Provides detailed analysis and feedback to agency management and internal customers for escalated tickets., Wyetech believes in generously supporting employees as they prepare for retirement. The company automatically contributes 20% of each employee’s gross compensation to a Simplified Employee Pension (SEP) IRA, with no requirement for employee matching. All contributions are fully vested from day one, ensuring immediate ownership of retirement funds.

Additional benefits include:

Wyetech provides a generous PTO plan of up to 200 hours annually, aligned with applicable state leave regulations. Employees have the flexibility to adjust their PTO allocation at the start of each calendar year, ensuring it meets their evolving needs.

Full-time employees have the option to participate in a variety of voluntary benefit plans including:

• A Choice of Medical Plan Options, some with Health Savings Account (HSA)
• Vision and Dental
• Life and AD&D Benefits
• Short and Long-Term Disability
• Hospital Indemnity, Accident, and Critical Illness Insurances
• Optional Identity Theft and Legal Protection Services
• Employee Referral Bonus Eligibility up to $10,000
• Mobility Among Wyetech-supported Contracts
• Various contract and work locations throughout Maryland, Virginia, Colorado, Texas, Utah, Alaska, Hawaii and OCONUS
• Various team-building events throughout the year, such as monthly lunches, summer company picnic, and an annual holiday party.
• Employees receive two complimentary branded clothing orders annually.

Hourly Pay Range: $70.68-$89.33

Hourly pay rates listed for this position serve as a general guideline and are not a guarantee of compensation. Compensation will vary dependent upon factors including but not limited to: Government contract rates; education; relevant prior work experience, knowledge, skills, and competencies; certifications; and geographic location. Hourly pay rates reflect the pre-benefit gross wage amounts., We collect your mobile number and related opt-in data for the delivery of SMS messages. Your mobile opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Systems Administration/Management, Systems Administration/Management, Management of Information Systems/Technology (MIS), Help Desk, Identify Issues, Federal Government, Microsoft Windows System Administration, Information Technology & Information Systems, Unix System Administration, Technical Operations, * Experience implementing, troubleshooting, and maintaining IT systems.

• Experience managing the daily configuration and operation of IT systems.
• Experience providing Tier 1 (Help Desk) and Tier 2 (Escalation) support.
• Experience identifying, diagnosing, and resolving IT system problems.
• Experience assisting users with accessing and using IT systems.
• Experience supporting client/server systems, storage devices, network devices, and mobile devices.
• Experience monitoring IT systems and resolving operational issues.
• Experience optimizing system operations and resource utilization.
• Experience performing system capacity analysis and planning.
• Experience troubleshooting hardware and IT system problems.
• Experience configuring and managing UNIX and Windows operating systems.
• Experience installing and loading operating system software.
• Experience maintaining system integrity and configuring network components.
• Experience implementing operating system enhancements to improve reliability and performance.
• Experience escalating technical issues and communicating status to agency management and internal customers.
• Experience providing detailed analysis and feedback for escalated tickets., * Seven (7) years of experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required.
• Bachelor’s degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional system administration experience may be substituted for a bachelor’s degree.

Security Clearance and Additional Requirements

• Required Clearance: Active TS with Customer Appropriate Polygraph
• U.S. Citizenship required.
• Must maintain applicable security clearance and program access requirements throughout employment.