Zscaler SME

Serve as a technical subject matter expert to the Threat Mitigation Team within Client’s Cyber Security Operations Center (CSOC). The Security Analyst is responsible for the administration, management, and continuous improvement of the Zscaler security platform. This role serves as a subject matter expert for Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), Cloud Firewall, Advanced Threat Protection, SSL Inspection, Data Protection, and related security capabilities. The analyst works closely with other CSOC teams, Network Engineering, Infrastructure, Endpoint Management, and Business Application teams to implement and maintain security controls that protect enterprise users, applications, and data while ensuring a seamless user experience. The position combines technical administration, security operations, troubleshooting, policy governance, and continuous service improvement to support secure and resilient SASE architecture., 1. Administer, monitor and maintain Zscaler Cloud security platforms, including Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), Cloud Firewall, Advanced Threat Protection (ATP), SSL inspection services, Browser Isolation and Sandbox services. Perform platform configuration, policy management and service optimization. Provide support for feature enablement, upgrades and testing of new capabilities.

1. Design, implement and maintain the security policies used in the platform, including handling policy change requests, assessing the operational and security impacts of changes, and conducting periodic policy reviews to maintain effectiveness.
2. Independently assist and respond to escalated operational or security incidents collaborating with Incident Response teams during security investigations or operational troubleshooting.
3. Provides support in representing the CSOC in partnering with GR&S. ES&F, IT and the business on enterprise-wide security initiatives and projects.
4. Performs analysis derived from multiple data sets to identify changing threats and vulnerabilities. Identifies malicious activity by performing analysis on logs, traffic flows, and other investigative detective activities.
5. Develop ad-hoc reports as required by management that require in-depth analysis.
6. Collaborates with other cyber crew members on research projects involving event analysis to determine trends.
7. Identifies real-time complex attack patterns and suggests mitigation strategies.
8. Mentor junior team members to improve their technical acumen
9. Participates in special projects and performs other duties as assigned.

• Bachelor’s degree or equivalent experience required.
• At least 3 to years of experience in cybersecurity, network security, or security operations.
• Hands-on experience administering Zscaler platforms.
• Experience implementing and managing security policies in cloud-delivered security environments.
• Experience supporting enterprise-scale networking and security technologies
• Relevant Information Security certifications, or the ability to obtain CISSP, ZCCA, ZCCP, AWS Certified Security, or other cloud specialty certifications
• Demonstrates good communication skills, analytical ability, judgment, and the ability to work effectively with others.
• Demonstrates the ability to understand strategic objectives and vision, and work towards those goals.
• Ability to remain calm and professional while working in a high-pressure incident situation.