Technical Implementation Manager

We’re looking for an Technical Project Manager to join our growing Professional Services Team. This individual will be the primary point of contact during the pre-launch period, leading end-to-end implementation while ensuring scope, quality, and project KPIs are met. You will serve as a solution consultant, bridging the gap between R&D, Product, and the client to ensure global enterprises extract maximum value from our AI-driven orchestration.

What You’ll Do

• Own the end-to-end onboarding journey for new global customers, running engaging kickoff calls and Q&A meetings to drive successful product deployment
• Direct and manage day-to-day projects including governance, planning, and stakeholder reporting at customer steer-co meetings while proactively resolving roadblocks to ensure deployments remain on schedule and within scope
• Act as a solution consultant to translate business requirements into a feasible product setup within the HiredScore product
• Build and maintain onboarding materials (playbooks, quick start guides, FAQs) and use deployment feedback to refine best practices and methodologies
• Partner with Data Science, Product, and Customer Success to transition accounts from implementation to long-term adoption, ensuring a smooth handover to Customer Success and Support

3+ years of experience in Enterprise B2B SaaS solution deployment, specifically within consulting, professional services, or functional implementation

• 3+ years specifically leading complex, large-scale global external client-facing SaaS implementation projects for medium to large enterprises
• Proven ability to take full ownership of projects, operate independently, and manage multiple priorities, timelines, governance and workstreams effectively
• Lead complex conversations and manage senior stakeholder expectations
• Ability to work effectively across both technical and business stakeholders, creating clarity for partners and internal teams even when priorities or requirements are evolving
• Strong problem-solving skills, with the ability to troubleshoot technical issues and drive resolution, Bachelor’s degree in Business, Information Systems, Industrial Engineering, or a related field
• 2+ years of experience delivering AI-enabled solutions, intelligent automation, or ML-powered features within an enterprise context
• Familiarity with NoSQL/SQL database and Postman
• Familiarity with Agile methodologies and the software delivery lifecycle
• Availability and flexibility to work during US hours
• Industry knowledge of HR Tech Industry

As the leading provider of Talent Orchestration technology, HiredScore’s artificial intelligence, automation and deep integrations empower the largest and most innovative companies in the world to safely and transparently drive critical business outcomes in recruitment productivity, diversity hiring, internal mobility, and total talent management. HiredScore is designed to help companies match, rediscover, and engage talent more effectively. Seamlessly integrated with Workday, it streamlines processes, reduces administrative tasks, and delivers timely insights that enhance decision-making and free up time for meaningful interactions with top talent. We place great value on career growth, learning and collaboration. Employees are our #1 value! We are an agile organization, constantly looking for ways to improve with a focus on the value we deliver to our customers. We work closely with people to acquire fast feedback and achieve the right outcomes.